Reservations Manager
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About the Role
Manage reservation processes with accuracy, provide exceptional customer service, and support team training while ensuring compliance with industry standards.
Key Skills for This Role
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Overview
- We are seeking a detail-oriented and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia.
- In this role, you will be responsible for managing all aspects of the reservation process, ensuring accuracy, efficiency, and exceptional customer service.
- The ideal candidate will be organized, professional, and committed to delivering outstanding support to our guests while maintaining the highest standards of operational excellence.
- Process and manage reservations through reservation management systems with accuracy and attention to detail
- Respond promptly to reservation inquiries via phone, email, and online channels, providing professional and courteous service
- Maintain accurate booking records and update reservation databases in real-time
- Handle modifications, cancellations, and special requests from guests in a timely and professional manner
- Coordinate with other departments to ensure seamless guest experiences and resolve any booking-related issues
- Manage group reservations and negotiate rates when appropriate
- Monitor reservation trends and provide insights to support revenue optimization strategies
- Train and support team members on reservation procedures and customer service best practices
- Ensure compliance with company policies and industry standards
- Maintain confidentiality and handle sensitive guest information with professionalism
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