Reservations Manager
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Key skills for this role
About the Role
Mandarin Oriental Al Faisaliah Riyadh is seeking a Reservations Manager to lead the Reservations Department, ensuring exceptional service, accurate reservation management, and optimal revenue performance.
Key Skills for This Role
Responsibilities
- Lead and oversee daily operations of the Reservations Department
- Ensure exceptional service standards and accurate reservation management
- Collaborate with Revenue Management, Sales & Marketing, and other departments to maximize occupancy and profitability
- Train agents in upselling, cross selling, and ongoing skill set knowledge
- Maintain reservation system integrity, ensuring bookings, rates, and market codes are up to date
- Assist in preparing daily, weekly, and monthly reports
- Handle guest complaints and comments relating to the department
- Support customer loyalty and brand standards by delivering service excellence
Requirements
- Experience in reservations management or related role in luxury hospitality
- Strong leadership and team development skills
- Knowledge of reservation systems and revenue optimization
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and comments tactfully
Full Job Posting
About the job
- Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial team, the Reservations Manager is responsible for leading and overseeing the daily operations of the Reservations Department, ensuring exceptional service standards, accurate reservation management, and optimal revenue performa
As Reservations Manager, you will be responsible for the following duties:
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy.
- Ensure a warm and genuine Telephone experience for all callers.
- Ensure accurate communication of information and guest requests to all relevant departments.
- Handle all guest complaints and comments relating to the department tactfully.
As Reservations Manager, we expect from you:
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Ensures an excellent working relationship with all colleagues within the hotel.
- Leads by example in fostering positive colleague relations and demonstrating values.
- Trains the agents in areas of up selling, cross selling and ongoing skill set knowledge.
- Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.
- Ensure all Policies and Procedures are understood and adhered to by all agents.
- Assist in preparing daily no show and late cancellation, weekly and monthly reports.
Our commitment to you
- Learning & Development.
- MOstay: complimentary nights and attractive rates on rooms.
- Health & Colleague Wellness programs.
- Retirement Plans.
Benefits
- A competitive salary.
- Career development.
- Health insurance.
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