Reservations Agent - KSA National
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The First Group Hospitality seeks a Reservations Agent for Silver Sands Beach in Jeddah to handle guest reservation inquiries, process bookings, and maximize room revenue. Candidates should have previous hospitality experience, familiarity with PMS like Opera, and strong customer service skills.
Key Skills for This Role
Responsibilities
- Handle incoming reservation requests via phone, email, website, and online travel agents (OTAs)
- Process room reservations accurately and efficiently in the Property Management System (PMS)
- Provide detailed information about room types, rates, packages, resort facilities, and local attractions
- Upsell room categories, packages, dining experiences, and resort activities to maximize revenue
- Monitor room availability and recommend alternatives when requested accommodations are unavailable
- Maintain accurate guest profiles and reservation records
- Process reservation modifications, cancellations, and special requests according to resort policies
- Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure guest requirements are met
- Respond promptly and professionally to guest inquiries and complaints
- Ensure compliance with resort reservation procedures and rate policies
- Assist in preparing reservation reports and occupancy forecasts as required
- Keep updated on current promotions, seasonal packages, and resort offerings
Requirements
- Previous experience in reservations, front office, customer service, or hospitality is preferred
- Familiarity with hotel reservation systems and Property Management Systems (Opera, Fidelio, or similar)
- Excellent verbal and written communication skills
- Strong customer service and sales skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Good organizational skills and attention to detail
- Proficiency in Microsoft Office applications
- Flexibility to work shifts, weekends, and public holidays
Full Job Posting
Overview
- Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia.
- The First Group Hospitality is a Dubai headquartered, full service hospitality management company specializing in hotel operations, asset management, and F&B strategy.
Job Description
- Handle incoming reservation requests via phone, email, website, and online travel agents (OTAs).
- Process room reservations accurately and efficiently in the Property Management System (PMS).
- Provide detailed information about room types, rates, packages, resort facilities, and local attractions.
- Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
- Monitor room availability and recommend alternatives when requested accommodations are unavailable.
- Maintain accurate guest profiles and reservation records.
- Process reservation modifications, cancellations, and special requests according to resort policies.
- Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure guest requirements are met.
- Respond promptly and professionally to guest inquiries and complaints.
- Ensure compliance with resort reservation procedures and rate policies.
- Assist in preparing reservation reports and occupancy forecasts as required.
- Keep updated on current promotions, seasonal packages, and resort offerings.
Desired Skill & Expertise
- Previous experience in reservations, front office, customer service, or hospitality is preferred.
- Familiarity with hotel reservation systems and Property Management Systems (Opera, Fidelio, or similar).
- Excellent verbal and written communication skills.
- Strong customer service and sales skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Good organizational skills and attention to detail.
- Proficiency in Microsoft Office applications.
- Flexibility to work shifts, weekends, and public holidays.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The First Group Hospitality
Front Office Associate - Chinese speaker
Dubai, UAE
The First Group Hospitality seeks a Front Office Associate who is fluent in Chinese to provide exceptional customer service at a hotel in Dubai. The role involves greeting guests, managing reservations, handling transact
Housekeeping Attendant
Dubai, UAE
The First Group Hospitality in Dubai is hiring a Housekeeping Attendant to maintain cleanliness in guest rooms and public areas. Candidates need at least 2 years of experience as a room attendant and knowledge of houseke
Housekeeping Attendant
Dubai, UAE
The First Group Hospitality in Dubai is hiring a Housekeeping Attendant to maintain guest rooms and public areas to high standards. Responsibilities include cleaning, replenishing supplies, and reporting maintenance issu
Front Office Associate
Dubai, UAE
The First Group Hospitality seeks a Front Office Associate to provide exceptional customer service at their Dubai hotel. You will greet guests, manage reservations, handle transactions, and support administrative tasks.
Front Office Associate
Dubai, UAE
The First Group Hospitality seeks a Front Office Associate to provide exceptional customer service at a hotel in Dubai. Responsibilities include greeting guests, managing reservations, handling transactions, and administ
Group Director of Security – TFG Hospitality
Dubai, UAE
The First Group Hospitality is seeking a Group Director of Security to lead security, safety, risk management, and loss prevention strategies across all properties in Dubai. The role requires 10-15 years of progressive s
Group Director of Security – TFG Hospitality
Dubai, UAE
The First Group Hospitality is seeking a Group Director of Security to develop and oversee security, safety, and risk management strategies across all properties in Dubai. Requires 10-15 years of progressive security lea
Wellness & Spa Therapist
Dubai, UAE
The First Group Hospitality seeks an experienced Wellness & Spa Therapist to deliver high-quality spa treatments and exceptional guest experiences in a luxury environment. Requires recognized spa therapy qualification an
Front Office Associate - Chinese speaker
Dubai, UAE
Housekeeping Attendant
Dubai, UAE
Housekeeping Attendant
Dubai, UAE
Front Office Associate
Dubai, UAE
Front Office Associate
Dubai, UAE
Group Director of Security – TFG Hospitality
Dubai, UAE
Group Director of Security – TFG Hospitality
Dubai, UAE
Wellness & Spa Therapist
Dubai, UAE