Front Office Associate
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Key skills for this role
About the Role
The First Group Hospitality seeks a Front Office Associate to provide exceptional customer service at a hotel in Dubai. Responsibilities include greeting guests, managing reservations, handling transactions, and administrative tasks.
Key Skills for This Role
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and assist with inquiries and requests
- Manage reservations and bookings
- Handle cash and credit card transactions
- Assist with various administrative tasks, including filing, data entry, and photocopying
- Maintain a clean and organized reception area
- Liaise with other departments to ensure smooth running of the hotel
Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative role preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Proficiency in Microsoft Office and other relevant software
Full Job Posting
Job Summary
- The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner.
- The ideal candidate will be able to multi task, work well under pressure, and have excellent communication skills.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls and assist with inquiries and requests.
- Manage reservations and bookings.
- Handle cash and credit card transactions.
- Assist with various administrative tasks, including filing, data entry, and photocopying.
- Maintain a clean and organized reception area.
- Liaise with other departments to ensure the smooth running of the hotel.
Qualifications and Skills
- High school diploma or equivalent.
- Previous experience in customer service or administrative role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work well under pressure and in a fast paced environment.
- Proficiency in Microsoft Office and other relevant software.
- Attention to detail and accuracy.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of multiple languages is a plus.
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