Housekeeping Attendant
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Key skills for this role
About the Role
The First Group Hospitality in Dubai is hiring a Housekeeping Attendant to maintain cleanliness in guest rooms and public areas. Candidates need at least 2 years of experience as a room attendant and knowledge of housekeeping procedures.
Key Skills for This Role
Responsibilities
- Clean assigned rooms thoroughly, making necessary arrangements and replenishing linen and guest supplies
- Tidy and arrange guest belongings when cleaning rooms and bathrooms to ensure compliance with hotel standards
- Inspect all facilities, furniture and fixtures and report any damage to the Supervisor
- Attend to guest requests and queries courteously and promptly
- Perform special general cleaning in guest rooms as per housekeeping schedule
- Clean staircases, corridors, windows, and pantries on assigned floors as requested
- Report any maintenance issues immediately and do not release rooms with maintenance faults
Requirements
- At least 2 years experience as a Room attendant (hotel staff or casual staff)
- Knowledge of Housekeeping operational procedures
- Ability to work under pressure and in a fast paced environment
- Ability to communicate effectively with the team
- Excellent organizational skills and time management skills
Full Job Posting
Summary
- To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards to ensure maximum guest satisfaction.
Key Responsibilities
- Reports for duty punctually always wearing the correct uniform and name badge.
- Attends the morning/evening briefing at the beginning of the shift.
- Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.
- Cleans assigned rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
- Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms to ensure compliance with the standards of the Hotel.
- Inspects all facilities, furniture and fixtures and reports any damage to the Supervisor for action and follow up.
- Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.
- Attends to the guest’s requests and queries courteously and promptly in the course of duty.
- Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing to maintain Guest satisfaction.
- Operate in a safe and environmentally friendly way to protect guests and colleagues’ health, safety and security as well as protect and conserve the environment.
- Does special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.
- Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.
Additional Duties
- Cleans and stores all the equipment in proper place and keeps pantries well arranged.
- Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
- Re stocks the trolley & pantries for the next day.
- Keeps all housekeeping areas clean and tidy.
- Present and active in the training sessions provided by the hotel and department.
- Reports any maintenance issues immediately and do not release rooms with maintenance faults.
- Assist with preventative maintenance programmes.
- Does not allow anyone to enter in guest rooms except with the approval of the Supervisors.
- Reports any suspicious behaviour immediately.
- Reports damages or missing items.
- Does not give your master keys to any team member.
- Duties not limited in rooms only but also could be assigned in the Laundry/Runner.
Requirements
- At least two years experience as a Room attendant as hotel staff or casual staff is prefered.
- Have knowledge of Housekeeping operational procedures.
- Have the ability to work under pressure and in a fast paced environment.
- Have the ability to communicate effectively with the team and deliver consistently.
- Ability to anticipate and focus attention on guest needs, being professional and welcoming.
- Excellent organizational skills and time management skills.
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