Front Office Associate - Chinese speaker
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Key skills for this role
About the Role
The First Group Hospitality seeks a Front Office Associate who is fluent in Chinese to provide exceptional customer service at a hotel in Dubai. The role involves greeting guests, managing reservations, handling transactions, and performing administrative duties.
Key Skills for This Role
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and assist with inquiries and requests
- Manage reservations and bookings
- Handle cash and credit card transactions
- Assist with various administrative tasks, including filing, data entry, and photocopying
- Maintain a clean and organized reception area
- Liaise with other departments to ensure the smooth running of the hotel
Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative role preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work well under pressure and in a fast paced environment
- Proficiency in Microsoft Office and other relevant software
- Attention to detail and accuracy
- Ability to work flexible hours, including evenings, weekends, and holidays
- Chinese language proficiency
Full Job Posting
Company Overview
- The First Group Hospitality is a leading hospitality management company with a portfolio of upscale hotels, restaurants, and leisure destinations.
- The company has decades of experience from renowned hotel brands and deep understanding of the Dubai and GCC markets.
Job Summary
- The Front Office Associate will provide exceptional customer service to guests and visitors, handle administrative duties, and assist with various tasks.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls and assist with inquiries and requests.
- Manage reservations and bookings.
- Handle cash and credit card transactions.
- Assist with various administrative tasks, including filing, data entry, and photocopying.
- Maintain a clean and organized reception area.
- Liaise with other departments to ensure the smooth running of the hotel.
Qualifications and Skills
- High school diploma or equivalent.
- Previous experience in customer service or administrative role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work well under pressure and in a fast paced environment.
- Proficiency in Microsoft Office and other relevant software.
- Attention to detail and accuracy.
- Ability to work flexible hours, including evenings, weekends, and holidays.
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