Reservations Agent
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Key skills for this role
About the Role
Hilton is seeking a Reservations Agent to handle booking inquiries and deliver memorable guest experiences. Responsibilities include providing exceptional customer service, securing individual bookings, and using proactive selling techniques.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Requirements
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
- Secure individual bookings: Convert guest inquiries into confirmed reservations.
- Maintain attention to detail: Record and process all reservations with accuracy.
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.
What It Takes to Make the Stay
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
How We’ll Help You Thrive Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world class hotels through our Go Hilton travel program.
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
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