Reservations Agent
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Key skills for this role
About the Role
Hilton is looking for a Reservations Agent to handle booking inquiries and convert them into confirmed reservations. The role involves providing exceptional customer service, maintaining accurate records, and using proactive selling techniques to maximize room sales.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to inquiries from guests and team members
- Convert guest inquiries into confirmed reservations
- Record and process all reservations with accuracy
- Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades
- Respond to sales inquiries and help identify potential leads for future business opportunities
Requirements
- Provide exceptional customer service by responding promptly and professionally to inquiries from guests and team members
- Convert guest inquiries into confirmed reservations
- Record and process all reservations with accuracy
- Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades
- Respond to sales inquiries and help identify potential leads for future business opportunities
Full Job Posting
Exceptional Hospitality Starts with You
- As a Reservations Agent, you handle booking inquiries and spread the light and warmth of hospitality by delivering memorable experiences for every guest.
Here's what you'll do during a typical day
- Respond promptly and professionally to inquiries from guests and team members
- Convert guest inquiries into confirmed reservations
- Record and process all reservations with accuracy
- Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades
- Respond to sales inquiries and help identify potential leads for future business opportunities
What It Takes to Make the Stay
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
How We’ll Help You Thrive
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world class hotels through our Go Hilton travel program
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP)
Join an Award Winning Workplace Culture
- Hilton is a global leader in hospitality, welcoming more than 3 billion guests worldwide
- Award winning culture recognized on the World's Best Workplaces list by Great Place to Work and Fortune
- Suite of world class brands and a company wide commitment to providing the best stay for every guest
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