Reservations Agent
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Key skills for this role
About the Role
Accor is hiring a Reservations Agent for Rixos Premium Saadiyat Island. The role involves handling reservation requests, managing guest inquiries, and ensuring accurate documentation.
Key Skills for This Role
Responsibilities
- Have a thorough knowledge of the entire hotel services and facilities
- Answer inquiries of outlets and their locations
- Be totally familiar with all aspects of the reservation systems for food & beverage
- Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
- File and process reservations correspondence, make certain all files are current and in order
- Have knowledge of Front desk, Sales and Accounts departments and how they relate to the F&B Reservations department
- Abide by the hotels policies and procedures
- Be familiar with changes in the menu, pricing and guest enquiries
- Complete daily shift task list and aid others
- To be aware of inventory management and keep a constant check on the room types available throughout the day
- To have an understanding of departmental goals and projections for average rate and occupancy
- Accommodate and document special requests in an accurate and efficient manner
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English and Russian, and or additional language is a plus
- Minimum of 1 year previous Hotel experience is an asset
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Property Management Systems, such as POS is an asset
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Have a thorough knowledge of the entire hotel services and facilities
- Answer inquiries of outlets and their locations.
- To be totally familiar with all aspects of the reservation systems for food & beverage
- Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
- File and process reservations correspondence, make certain all files are current and in order.
- Have knowledge of Front desk, Sales and Accounts departments and how they relate to the F&B Reservations department.
- Abide by the hotels policies and procedures
- Be familiar with changes in the menu, pricing and guest enquiries
- Complete daily shift task list and aid others
- To be aware of inventory management and keep a constant check on the room types available throughout the day
- To have an understanding of departmental goals and projections for average rate and occupancy
- Accommodate and document special requests in an accurate and efficient manner.
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English and Russian, and or additional language is a plus
- Minimum of 1 year previous Hotel experience is an asset.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Property Management Systems, such as POS is an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
What’s in it for you
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Your team and working environment
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time.
- At Accor, we are Heartists!
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