Reservationist
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Key skills for this role
About the Role
ROKA Dubai is seeking a Reservationist to be the heart of the guest experience, handling bookings and ensuring warm, professional interactions. The ideal candidate has proven experience in a luxury high-volume restaurant and a passion for Japanese cuisine.
Key Skills for This Role
Responsibilities
- Provide a warm and professional interaction with all guests by phone and email, ensuring their first impression reflects the restaurant’s high standards
- Handle bookings efficiently and accommodate special requests or preferences to enhance the guest experience
- Maintain up to date knowledge of the restaurant's menus, promotions, and daily operations to confidently assist guests
- Liaise with the front of house and kitchen teams to ensure seamless service and transparent communication
- Support reception team as per requirements
Requirements
- Proven experience as Reservationist in a luxury high volume restaurant or similar
- A genuine love for culinary experiences and a passion for Japanese cuisine
- Naturally friendly, customer oriented, and skilled at creating memorable dining experiences
- A natural team player
Full Job Posting
Role Overview
- As a ROKA Reservationist, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the Roka experience.
About ROKA
- ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in London, our collection has grown to include five venues in the Middle East in Dubai, Riyadh, Jeddah, Bahrain & Kuwait.
- ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata.
- Roka is proud to be part of the Azumi collection.
Life at ROKA
- Honor the Mastery we celebrate every detail, always striving for perfection – putting pride in everything we do
- Do Unto Others we support each other to be at our best, treating every team member and guest with warmth and openness
- Embrace the Energy we bring passion and positivity to everything we do
Main Duties
- Provide a warm and professional interaction with all guests by phone and email, ensuring their first impression reflects the restaurant’s high standards
- Handle bookings efficiently and accommodate special requests or preferences to enhance the guest experience
- Maintain up to date knowledge of the restaurant's menus, promotions, and daily operations to confidently assist guests
- Liaise with the front of house and kitchen teams to ensure seamless service and transparent communication
- Support reception team as per requirements
What We Look For
- A genuine love for culinary experiences & a passion for Japanese cuisine
- Proven experience as Reservationist in a luxury high volume restaurant or similar
- A natural team player who is at home working in sync with a large team
- Naturally friendly, customer oriented, and skilled at creating memorable dining experiences
Benefits
- World Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
- We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
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