Reservation & Ticketing Agent
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Key skills for this role
About the Role
Velora Aviation is seeking a Reservation & Ticketing Agent to handle ticketing functions, issuance of documents, and customer service for airlines operating out of Zayed International Airport in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines
- Ticketing functions including issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop
- Effective land transport arrangements for disrupted guests
- Reporting documents issued on daily basis to respective finance teams
- Handling cash / credit card sales daily (shift wise reconciliation)
- Responding to queries / charge back cases with supporting documents
- Preparation of sales / revenue reports on daily, weekly and/or monthly basis
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment
- Managing Hub petty cash releasing cash with necessary approvals, documentation and replenishment
Requirements
- Experience with Amadeus reservations desktop
- Experience in ticketing functions including issuance/re issuance of tickets and ancillaries
- Ability to handle cash/credit card sales and reconciliation
- Experience in preparing sales/revenue reports
Full Job Posting
Accountabilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport.
- Ticketing functions for customer airlines including issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop.
- Effective land transport arrangements for the disrupted guests.
- Reporting the documents issued on daily basis for customer airlines to the respective finance teams.
- Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts.
- Responding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlines.
- Preparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlines.
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment.
- Managing the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash tracker.
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