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Branch Manager, CIT and Cash Solutions

Velora Aviation
Abu Dhabi, UAE
Full Time
Manager
Field
2 weeks ago
Cash in Transit OperationsCash ProcessingVault ManagementATM ServicesFirst Line Maintenance (FLM)Cash Acceptance Machine (CAM)
Free

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Key skills for this role

Cash in Transit OperationsCash ProcessingVault Management
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Job Purpose

  • Provide strategic leadership and operational oversight for secure, efficient, and compliant delivery of high value cash services
  • Includes CIT operations, armored transportation, cash processing, vault management, ATM replenishment, and integrated cash solutions
  • Accountable for driving operational excellence, zero incident safety culture, regulatory compliance, and cost efficiency

Key Accountabilities

  • Develop and execute branch operations strategy for CIT, cash processing, ATM services, and cash solutions
  • Provide visible leadership and hands on management approach when required
  • Oversee daily field operations to ensure standardized processes and high quality service delivery
  • Lead effective scheduling, fleet deployment, capacity planning, and productivity initiatives
  • Monitor and drive KPIs including on time performance, cash processing accuracy, vehicle utilization, and service efficiency
  • Champion robust security protocols, cash controls, and safety procedures to sustain zero incident and zero loss culture
  • Ensure full compliance with regulatory requirements, licensing standards, central bank guidelines, and internal policies
  • Lead incident investigations, root cause analysis, corrective action implementation, risk assessments, and security audits
  • Excel in high level customer engagement, including leading monthly service review meetings and SLP reviews
  • Lead, coach, mentor, and develop operations management team, supervisors, CIT crews, vault processors, and support staff
  • Manage operational branch budgets, cost controls, fleet maintenance, forecasting, and continuous margin improvement
  • Build and maintain strong partnerships with branch customers to support contract retention and expansion

Qualifications & Experience

  • 5–10 years of progressive experience in cash in transit branch management, cash processing, vault operations, ATM services, or high security logistics
  • Minimum 5 years in a senior supervisory or managerial role leading operations managers and frontline security/crew teams
  • First hand experience leading high level customer monthly service review meetings and SLP performance reviews
  • Demonstrated in depth knowledge of ATM operations, First Line Maintenance (FLM), and Cash Acceptance Machine (CAM) services
  • Experience in regional or multi branch cash solutions operations is highly desirable
  • Proven track record of implementing digital transformation initiatives, route optimization technologies, fleet telematics, and advanced cash management systems
  • Strong commercial acumen with a customer centric mindset and focus on gold standard service excellence
  • Excellent leadership, communication, and problem solving skills with ability to adopt hands on approach
  • Extensive management of branch P&L

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