Branch Manager, CIT and Cash Solutions
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Key skills for this role
About the Role
Seeking a Branch Manager to provide strategic leadership and operational oversight for Cash in Transit (CIT) and cash solutions operations. Requires 5-10 years of progressive experience in CIT branch management, cash processing, or high-security logistics, with at least 5 years in a senior supervisory role.
Key Skills for This Role
Responsibilities
- Develop and execute the branch operations strategy for CIT, cash processing, ATM services, and broader cash solutions
- Provide visible leadership and hands on management across all levels of the operation
- Oversee daily field operations to ensure standardized processes, high quality service delivery, optimal resource allocation, and route optimization
- Lead effective scheduling, fleet deployment, capacity planning, and productivity initiatives
- Monitor and drive key performance indicators (KPIs) including on time performance, cash processing accuracy, vehicle utilization, and service efficiency
- Champion robust security protocols, cash controls, and safety procedures to sustain a zero incident and zero loss operating culture
- Ensure full compliance with all regulatory requirements, licensing standards, central bank guidelines, and internal policies
- Lead thorough incident investigations, root cause analysis, corrective action implementation, risk assessments, and security audits
- Excel in high level customer engagement, including leading monthly service review meetings and SLP reviews with senior customer stakeholders
- Lead, coach, mentor, and develop the operations management team, supervisors, CIT crews, vault processors, drivers/guards, and support staff
- Manage operational branch budgets, cost controls, fleet maintenance, forecasting, and continuous margin improvement initiatives
- Build and maintain strong partnerships with branch customers to support contract retention and expansion
Requirements
- 5–10 years of progressive experience in cash in transit branch management, cash processing, vault operations, ATM services, or high security logistics
- Minimum 5 years in a senior supervisory or managerial role leading operations managers and frontline security/crew teams
- First hand experience leading high level customer monthly service review meetings and SLP performance reviews
- Demonstrated in depth knowledge of ATM operations, First Line Maintenance (FLM), and Cash Acceptance Machine (CAM) services
- Experience in regional or multi branch cash solutions operations is highly desirable
- Proven track record of implementing digital transformation initiatives, route optimization technologies, fleet telematics, FLM/SLM call centre operations and advanced cash management systems
- Strong commercial acumen with a customer centric mindset
- Excellent leadership, communication, and problem solving skills
- Extensive management of branch P&L
Full Job Posting
Job Purpose
- The Branch Manager, Cash in Transit (CIT) and Cash Solutions will provide strategic leadership and operational oversight for the secure, efficient, and compliant delivery of high value cash services.
- This includes CIT operations, armored transportation, cash processing, vault management, ATM replenishment (including FLM and CAM services), and integrated cash solutions across the branch footprint.
Key Accountabilities
- Develop and execute the branch operations strategy for CIT, cash processing, ATM services (including FLM and CAM), and broader cash solutions in alignment with company objectives and growth ambitions.
- Provide visible leadership and a hands on management approach when required, while maintaining strong people management practices across all levels of the operation.
- Oversee daily field operations to ensure standardized processes, consistent high quality service delivery, optimal resource allocation, and route optimization.
- Lead effective scheduling, fleet deployment, capacity planning, and productivity initiatives to enhance efficiency and reduce operational costs.
- Monitor and drive key performance indicators (KPIs) including on time performance, cash processing accuracy, vehicle utilization, service efficiency, and overall productivity.
- Champion robust security protocols, cash controls, and safety procedures to sustain a zero incident and zero loss operating culture.
- Ensure full compliance with all regulatory requirements, licensing standards, central bank guidelines, and internal policies.
- Lead thorough incident investigations, root cause analysis, corrective action implementation, risk assessments, and security audits.
- Excel in high level customer engagement, including leading monthly service review meetings and SLP (Service Level Performance) reviews with senior customer stakeholders to maintain and strengthen key relationships.
- Lead, coach, mentor, and develop the operations management team, supervisors, CIT crews, vault processors, drivers/guards, and support staff, fostering a high performance, safety first culture with strong emphasis on man management and team development.
- Manage operational branch budgets, cost controls, fleet maintenance, forecasting, and continuous margin improvement initiatives.
- Build and maintain strong partnerships with branch customers, consistently delivering gold standard service levels to support contract retention and expansion.
Qualifications & Experience
- 5–10 years of progressive experience in cash in transit branch management, cash processing, vault operations, ATM services (FLM & CAM), or high security logistics within a reputable CIT/cash solutions organization.
- Minimum 5 years in a senior supervisory or managerial role leading operations managers and frontline security/crew teams, with proven excellence in man management and people leadership.
- First hand experience leading high level customer monthly service review meetings and SLP performance reviews.
- Demonstrated in depth knowledge of ATM operations, First Line Maintenance (FLM), and Cash Acceptance Machine (CAM) services.
- Experience in regional or multi branch cash solutions operations is highly desirable.
- Proven track record of implementing digital transformation initiatives, route optimization technologies, fleet telematics, FLM/SLM call centre operations and advanced cash management systems.
- Strong commercial acumen with a customer centric mindset and a relentless focus on delivering gold standard service excellence.
- Excellent leadership, communication, and problem solving skills with the ability to adopt a hands on approach when necessary while empowering teams.
- Extensive management of branch P&L.
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