Reservation & Ticketing Agent (UAE Nationals Only)
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Key skills for this role
About the Role
Velora Aviation is hiring a Reservation & Ticketing Agent in Abu Dhabi to handle ticketing, reservations, and ancillary services for customer airlines. The role requires 2+ years of aviation experience, IATA/ticketing certification, and proficiency in Amadeus.
Key Skills for This Role
Responsibilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport
- Ticketing functions for customer airlines including issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop
- Effective land transport arrangements for the disrupted guests
- Reporting the documents issued on daily basis for customer airlines to the respective finance teams
- Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty
- Responding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlines
- Preparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlines
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment
- Managing the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash tracker
Requirements
- Any degree level education preferably in Aviation / airline management or relevant work experience
- Certificate courses with IATA / Ticketing & fare calculations
- Minimum 2 years' previous aviation industry experience required within an operational environment including training
- Fluent and proficient in English (written & verbal)
- Fluent and proficient in MS Office (Excel)
- Willingness to work in a shift pattern
Full Job Posting
Purpose
- The Reservation & Ticketing Agent is responsible for delivering accurate, compliant and customer‑focused ticketing, reservation and ancillary services for customer airlines operating at the airport.
- The role ensures high service standards, precise financial handling and full compliance with airline, airport and regulatory requirements while supporting passengers across normal and disrupted operations.
Accountabilities
- Issuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport.
- Ticketing functions for customer airlines including issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop.
- Effective land transport arrangements for the disrupted guests.
- Reporting the documents issued on daily basis for customer airlines to the respective finance teams.
- Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts.
- Responding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlines.
- Preparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlines.
- Managing stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishment.
- Managing the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash tracker.
Education & Experience
- Any degree level education preferably in Aviation / airline management or relevant work experience.
- Certificate courses with IATA / Ticketing & fare calculations.
- Minimum 2 years' previous aviation industry experience required within an operational environment including training.
- Fluent and proficient in English (written & verbal).
- Fluent and proficient in MS office (Excel) (written & verbal).
- Willingness to work in a shift pattern.
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