Reservation Supervisor
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Key skills for this role
About the Role
Accor seeks a Reservation Supervisor for ibis Styles Dubai Dragon Mart Hotel to manage reservations, group billing, and ensure accurate documentation. The role requires 2+ years of supervisory experience in a similar environment and strong computer skills, preferably in Opera.
Key Skills for This Role
Responsibilities
- Ensure correct documentation is received for all payment details
- Process and input reservations following hotel reservations policy
- Liaise with conference and events to accept/decline group room requests
- Manage cancellations, pick up and release dates
- Ensure the charges for the released rooms are communicated to the client and processed
- Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes
- Take personal responsibility to ensure that all enquiries are addressed
- Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate
- Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Ensure arrivals list is checked on a daily basis, displaying correct rate and market codes
- Ensure the Hotel Guarantee Policy is promoted and adhered to
Requirements
- Minimum of 2 years' experience in a similar environment, with supervisory experience and qualifications
- Strong computer and systems skills preferably in Opera
- Ability to work a variety of shifts
- Multicultural awareness and able to work with people from diverse cultures
- Time management skills with the ability to independently multitask and demonstrated initiative in a dynamic environment
- An ability to understand and navigate complex stakeholder environments
- Confident and articulate communication, negotiation, relationship and networking skills
- Strong personal integrity and good interpersonal skills with ability to communicate with all levels of team members
- Flexible and able to embrace and respond effectively to change
Full Job Posting
Company Description
- ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart.
What you will be doing/ Key Responsibilities
- Ensure correct documentation is received for all payment details.
- Process and input reservations following hotel reservations policy.
- Liaise with conference and events to accept/decline group room requests.
- Manage cancellations, pick up and release dates.
- Ensure the charges for the released rooms are communicated to the client and processed.
- Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes.
- Take personal responsibility to ensure that all enquiries are addressed.
- Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.
- Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Ensure arrivals list is checked on a daily basis, displaying correct rate and market codes.
- Ensure the Hotel Guarantee Policy is promoted and adhered to.
Qualifications
- Minimum of 2 years' experience in a similar environment, with supervisory experience and qualifications
- Strong computer and systems skills preferably in Opera.
- Ability to work a variety of shifts.
- Multicultural awareness and able to work with people from diverse cultures.
- Time management skills with the ability to independently multitask and demonstrated initiative in a dynamic environment.
- An ability to understand and navigate complex stakeholder environments
- Confident and articulate communication, negotiation, relationship and networking skills.
- Strong personal integrity and good interpersonal skills with ability to communicate with all levels of team members.
- Flexible and able to embrace and respond effectively to change.
Additional Information
- Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
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