Reservation Assistant – Travel and Tourism
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Key skills for this role
About the Role
A Dubai-based travel company seeks a Reservation Assistant to handle bookings for flights, hotels, tours, and packages. The role requires 2-3 years of reservation experience in travel and tourism, proficiency in booking systems and MS Office, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
- Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally
- Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately
- Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback
Requirements
- Minimum 2 3 years of experience as a reservation agent in travel and tourism outbound tour operations
- Excellent verbal and written communication skills
- Proficient in travel booking systems and MS Office
- Open to Tagalog speakers
Full Job Posting
Position Overview
- A Dubai based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide is seeking a Reservations Assistant.
Job Description
- Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
- Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally
- Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately
- Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback
Qualifications
- Open to Tagalog speakers
- Minimum 2 3 years of experience as a reservation agent in travel and tourism outbound tour operations
- Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers
- Proficient in travel booking systems and MS Office
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