Reservation Agent
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Key skills for this role
About the Role
ENNISMORE is hiring a Reservation Agent in Qatar to handle incoming calls, emails, and online bookings for guest reservations. The role requires attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Handle incoming calls, emails, and online bookings for guest reservations
- Accurately process bookings, cancellations, and modifications using the hotel's reservation system
- Provide information about hotel services, room types, rates, availability, and amenities to prospective guests
- Manage special guest requests, such as early check in, late check out, or additional services, ensuring guest satisfaction
- Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner
- Input guest information, reservation details, and payment information into the hotel's booking system accurately
- Update and maintain booking records to avoid overbookings or errors
- Send confirmation emails or messages to guests with booking details and pre arrival instructions
- Follow up on no shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction
Requirements
- High school diploma or equivalent; a degree in hospitality, business, or related field is a plus
- Previous experience in front office, hospitality, or reservations preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to handle multiple tasks and work in a fast paced environment
- Knowledge of hotel services, room types, and amenities
Full Job Posting
Job Description
- The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service.
- This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast paced environment.
Responsibilities
- Handle incoming calls, emails, and online bookings for guest reservations.
- Accurately process bookings, cancellations, and modifications using the hotel's reservation system.
- Provide information about hotel services, room types, rates, availability, and amenities to prospective guests.
- Manage special guest requests, such as early check in, late check out, or additional services, ensuring guest satisfaction.
- Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.
- Input guest information, reservation details, and payment information into the hotel's booking system accurately.
- Update and maintain booking records to avoid overbookings or errors.
- Send confirmation emails or messages to guests with booking details and pre arrival instructions.
- Follow up on no shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.
Qualifications
- High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.
- Previous experience in front office, hospitality, or reservations preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and work in a fast paced environment.
- Knowledge of hotel services, room types, and amenities.
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