Reservation Agent
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Key skills for this role
About the Role
Hilton is seeking a Reservations Agent to maximize revenue by converting enquiries into confirmed bookings and maintain key relationships with guests and internal teams. The role requires strong communication skills, organizational abilities, and proficiency in hotel systems.
Key Skills for This Role
Responsibilities
- Deliver genuine, welcoming service reflecting commitment to hospitality
- Foster strong communication and teamwork across Reservations, Groups, and all departments
- Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams
- Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby
- Accurately process reservations, maintain data integrity, and support occasional front office duties
- Maximize room revenue through proactive selling
- Respond to guest feedback and contribute to continuous service improvement
Requirements
- Strong interpersonal, verbal, and written communication skills
- Proven organizational and administrative abilities with excellent time management
- Ability to multitask, stay detail oriented, and deliver high quality work under pressure
- Self motivated and adaptable, able to work independently and as part of a team
- Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications
- Prior hospitality experience and fluency in English are advantageous
Full Job Posting
Exceptional Hospitality Starts with You
- You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel.
- You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams.
What You'll Do During a Typical Day
- Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
- Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
- Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
- Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
- Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
- Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
Minimum Qualifications
- Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
- Proven organizational and administrative abilities, with excellent time management.
- Ability to multitask, stay detail oriented, and deliver high quality work under pressure.
- Self motivated and adaptable, able to work independently and as part of a team.
- Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
- Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
How We’ll Help You Thrive
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through our Go Hilton travel program.
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
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