Reservation Agent
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Key skills for this role
About the Role
AccorHotel is looking for a Reservation Agent in Jeddah to handle incoming reservation inquiries via phone, email, and online platforms. The role involves processing and confirming reservations, maintaining knowledge of hotel services, and collaborating with departments to ensure a smooth guest experience.
Key Skills for This Role
Responsibilities
- Handle incoming reservation inquiries via phone, email, and online platforms
- Process and confirm reservations, noting guest preferences and requests
- Maintain knowledge of hotel services, facilities, and local attractions
- Collaborate with front desk and other departments for smooth guest experience
- Manage and resolve reservation related issues or complaints
Requirements
- Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner
- Accurately process and confirm reservations, ensuring all guest preferences and requests are noted
- Maintain up to date knowledge of hotel services, facilities, and local attractions
- Collaborate with front desk and other departments to ensure smooth guest experience
- Manage and resolve reservation related issues or complaints effectively
Full Job Posting
Responsibilities
- Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.
- Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.
- Maintain up to date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.
- Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check out.
- Manage and resolve any reservation related issues or complaints effectively and efficiently.
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