Reservation Agent (Arabic Speaker)
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Key skills for this role
About the Role
Hilton is looking for a Reservations Agent to handle booking inquiries, convert them into confirmed reservations, and provide exceptional customer service. The role requires attention to detail, proactive selling, and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Requirements
- Passion for hospitality
- Acting with integrity
- Inspiring others through leadership
- Belief that teamwork drives the best outcomes
- Sense of ownership and accountability
- Focus on the Now, bringing urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
- Secure individual bookings: Convert guest inquiries into confirmed reservations.
- Maintain attention to detail: Record and process all reservations with accuracy.
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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