naukri
Reservation Agent
ACCOR
Baladiyat ad Dawhah, QAT
0 5 Years
Onsite
Discovered Today
Property Management SystemsRevenue Management SystemsHotel reservation systemsDistribution channelsEnglishCustomer service
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Property Management SystemsRevenue Management SystemsHotel reservation systems
Key Skills for This Role
Property Management SystemsRevenue Management SystemsHotel reservation systemsDistribution channelsEnglishCustomer service
Full Job Posting
Responsibilities
- Deliver exceptional service to reservation inquiries through phone, email, and online channels.
- Process room reservations and enter guest information and rooming lists into the Property Management System.
- Upsell room categories, packages, and property amenities while maintaining guest satisfaction.
- Provide information about hotel facilities, services, and local attractions.
- Address special requests and guest preferences with personalized service.
- Maintain accurate guest information across distribution channels and reservation systems.
- Analyze booking patterns and market trends to support revenue optimization.
- Coordinate with front office, housekeeping, and management teams for smooth guest transitions.
- Respond to guest inquiries and concerns with prompt problem-solving.
- Update reservation systems in real time to maintain data integrity and prevent overbooking.
- Maintain knowledge of regional markets, competitors, and destination events.
Required skills and experience
- Proficiency with Property Management Systems and Revenue Management Systems.
- Strong knowledge of hotel reservation systems and multiple distribution channels.
- Excellent verbal and written communication skills in English.
- Demonstrated customer service excellence with a guest-focused mindset.
- Ability to multitask and manage multiple reservations simultaneously.
- Strong attention to detail and accuracy in data entry.
- Solid understanding of hotel operations and reservations.
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