Caf & Dining Experience Manager

Role Overview

Guest Experience

• Manage the guest journey from arrival to departure with personalized service.
• Welcome guests, manage seating arrangements, and maintain smooth guest flow.
• Recommend menu items, beverages, signature dishes, and seasonal promotions.
• Build guest relationships by anticipating needs and recognizing preferences.
• Handle feedback, special requests, and service recovery professionally.

Operations and Standards

• Oversee operations across the Traiteur Café, Dine-in Area, Sushi Bar, and Live Arabic Bakery.
• Coordinate with culinary, bakery, sushi, and service teams.
• Monitor service quality, cleanliness, ambiance, presentation, food safety, hygiene, and brand standards.
• Ensure compliance with company policies and health and safety requirements.

Team Leadership

• Lead, coach, and motivate the front-of-house team.
• Conduct daily briefings and ensure staff understand menus, promotions, and service standards.
• Identify training needs and support team member development.
• Model professionalism, leadership, and passion for hospitality.

Revenue and Performance

• Drive revenue through upselling, cross-selling, and promotion of signature products and experiences.
• Monitor guest feedback, service trends, and operational performance.
• Prepare operational reports, monitor KPIs, and recommend improvements.
• Collaborate with Marketing and Food and Beverage teams on campaigns and events.

Qualifications

• Three to five years of experience in luxury hotels, premium cafés, fine dining restaurants, or upscale lifestyle hospitality concepts.
• Previous experience in a supervisory or managerial front-of-house role is required.
• Experience in guest relations, restaurant operations, or luxury food and beverage concepts is highly desirable.
• Knowledge of food safety, hygiene, and HACCP standards.
• A bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.