Representative, Customer Experience | EXA Ceramics
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Key skills for this role
About the Role
Alfanar seeks a Customer Experience Representative to handle inquiries, resolve issues, and ensure professional service across channels. The role involves CRM documentation, feedback collection, and cross-functional coordination.
Key Skills for This Role
Responsibilities
- Serve as a contact point for customers and provide support across different service channels
- Respond to customer inquiries, requests, and concerns in a professional and timely manner
- Receive and document customer complaints, concerns, and service issues
- Coordinate with internal departments to resolve customer issues
- Maintain accurate customer records in CRM systems
Requirements
- Bachelor Degree in Business Administration or any relevant field
- 0 2 years experience (Fresher)
- Customer Focus and Customer Service Orientation
Full Job Posting
Job Purpose
- Support a positive customer experience by handling customer inquiries, following up on requests and issues, coordinating with internal teams, collecting customer feedback, and ensuring customers receive timely, clear, and professional service throughout their interaction with the company.
Key Accountability Areas
- Serve as a contact point for customers and provide support across different service channels.
- Respond to customer inquiries, requests, and concerns in a professional and timely manner.
- Ensure customer interactions are handled in a way that improves satisfaction and trust.
- Receive and document customer complaints, concerns, and service issues.
- Coordinate with sales, logistics, technical support, and other departments to resolve customer issues.
- Follow up with customers to confirm that issues are resolved and expectations are met.
- Communicate with customers regarding order status, service updates, delivery timelines, and pending requirements.
- Provide clear and accurate information to customers based on approved data and internal updates.
- Maintain professional communication through emails, phone calls, online chats, and other channels.
- Collect customer feedback through calls, surveys, and direct communication.
- Monitor customer satisfaction and highlight recurring concerns or service gaps.
- Share customer feedback with concerned teams to support service improvement.
Qualifications
- Academic Qualification: Bachelor Degree in Business Administration or Any relevant field
- Work Experience: Fresher 0 2 years
- Technical / Functional Competencies: Customer Focus, Customer Relationship Management, Customer Satisfaction Measurement, Customer Service, Customer Service Orientation
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