Release Manager – ITSM & ITIL
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Key skills for this role
About the Role
REACH Digital seeks a Release Manager to manage end-to-end release and change coordination across digital platforms in Abu Dhabi. The role involves release planning, CAB governance, deployment validation, and post-release support aligned with ITIL and DevOps standards.
Key Skills for This Role
Responsibilities
- Manage release planning, scheduling, and coordination activities
- Ensure proper change governance and CAB approvals
- Coordinate release execution across application, infrastructure, and DevOps teams
- Support deployment validation and post release monitoring
- Coordinate rollback activities when required
- Maintain release calendars and deployment documentation
- Communicate release status, risks, and dependencies
- Prepare release reports and KPI dashboards
- Drive release process improvements and automation initiatives
Requirements
- Strong experience in Change & Release Management
- Experience with ITIL, ITSM, and DevOps coordination
- Knowledge of CI/CD pipelines and deployment governance
- Experience managing enterprise release cycles
- Strong stakeholder and operational coordination skills
- Arabic speaking is highly preferred
- ITIL Foundation certification is preferred
- Experience in managed services and enterprise environments
Full Job Posting
Role Overview
- Responsible for managing end to end release and change coordination activities across digital platforms.
- Ensures controlled deployments, operational readiness, CAB governance, deployment validation, rollback management, and post release support aligned with ITIL and DevOps standards.
Key Responsibilities
- Manage release planning, scheduling, and coordination activities
- Ensure proper change governance and CAB approvals
- Coordinate release execution across application, infrastructure, and DevOps teams
- Support deployment validation and post release monitoring
- Coordinate rollback activities when required
- Maintain release calendars and deployment documentation
- Communicate release status, risks, and dependencies
- Prepare release reports and KPI dashboards
- Drive release process improvements and automation initiatives
Required Skills & Experience
- Strong experience in Change & Release Management
- Experience with ITIL, ITSM, and DevOps coordination
- Knowledge of CI/CD pipelines and deployment governance
- Experience managing enterprise release cycles
- Strong stakeholder and operational coordination skills
Preferred Qualifications
- Arabic speaking is highly preferred
- ITIL Foundation certification is preferred
- Experience in managed services and enterprise environments
- Knowledge of DevOps and CI/CD operational processes
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