Regional IT Support Specialist -(2023656)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Nahdi is hiring a Regional IT Support Specialist to provide daily technical support for corporate regional offices and pharmacies. The role requires a BSc in IT, 0-3 years of experience, and skills in MS Office, networking basics, and Windows installation.
Key Skills for This Role
Responsibilities
- Support daily operation of corporate users at branch offices and maintenance offices, monitoring and supporting office services, network, IP phones, meeting rooms, printing and infrastructure devices.
- Implement IT Corporate projects and ensure end user devices compliance with IT standards and policies.
- Act as point of contact for internal departments and third level of escalation.
- Collaborate with third parties during project implementations for stores operations.
- Support execution and development of stores operations at offices and hand over to third parties.
- Test new systems and application patches before deployment.
- Conduct regular site visits to assigned regional stores to maintain end user satisfaction.
Requirements
- BSc in IT (or related)
- 0 3 years of experience
- MS Office Suite
- Networking Basics
- Windows installation
- Infrastructure Knowledge
- Certified ITIL Foundation and SC OSA Intermediate Level
- English and Arabic
Full Job Posting
Job Purpose
- Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.
Accountabilities
- Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.
- Implement IT Corporate projects and ensure End users devices (Corporate & Stores) compliance with IT standards and policies.
- Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third party SLA breaching cases.
- Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment).
- Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)
- Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.
- Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.
Work Environment
- Indoors: 30%
- Outdoors: 70%
- Working Days: 5 Working Days
- Days off: 2 Days Off
- Working Hours: 8:00 AM – 6:00 PM (1 hour break)
Job Requirements
- Education: BSc in IT (or related)
- Experience: 0 3 Years of Experience
- Skills: MS Office Suite, Networking Basics, Windows installation, Infrastructure Knowledge
- Certifications: Certified ITIL Foundation, and SC OSA Intermediate Level
- Languages: English Arabic
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nahdi
IT Second Level Support Senior Specialist
Makkah Al Mukarramah, KSA
Provide advanced technical support and problem resolution for complex issues that are not resolved by the first line of support call center specialists. Accountabilities Investi...
IT Second Level Support Senior Specialist (2023691)
جدة, KSA
Nahdi in Jeddah seeks an IT Second Level Support Senior Specialist to provide advanced technical support and resolve complex issues escalated from Level 1. The role requires 3+ years of IT support experience, preferably
Payroll Specialist
Makkah Al Mukarramah, KSA
Respond to employee inquiries and complaints, ensure payroll accuracy, submit reports, and possess diploma education with MS Office skills in English and Arabic.
Warehouse Worker Order Picker
Jeddah, KSA
Responsible for accurately picking items, maintaining quality standards, ensuring proper handling, and achieving productivity targets in a warehouse environment.
Guest Care Representative - Riyadh
الرياض, KSA
Nahdi is seeking a Guest Care Representative for their polyclinic in Riyadh to provide high-quality reception and administrative services to patients and visitors. The role involves greeting patients, managing appointmen
Payroll Specialist (207905)
جدة, KSA
Nahdi is looking for a Payroll Specialist to respond to employee inquiries, validate payroll transactions, and ensure accurate payroll processing. The role requires a diploma, fresh graduate experience, and proficiency i
Personnel Senior Specialist
Makkah Al Mukarramah, KSA
Deliver timely Human Resource (HR) services to Nahdi staff by providing information or providing general support through overseeing the maintenance of records, files, and databa...
Operation Loss Prevention & Payments Control Senior Specialist
Makkah Al Mukarramah, KSA
Manages all activities and initiatives related to operational and polyclinics payments. Manages the duty & attendance system (workforce management system) as an Admin for the st...
IT Second Level Support Senior Specialist
Makkah Al Mukarramah, KSA
IT Second Level Support Senior Specialist (2023691)
جدة, KSA
Payroll Specialist
Makkah Al Mukarramah, KSA
Warehouse Worker Order Picker
Jeddah, KSA
Guest Care Representative - Riyadh
الرياض, KSA
Payroll Specialist (207905)
جدة, KSA
Personnel Senior Specialist
Makkah Al Mukarramah, KSA
Operation Loss Prevention & Payments Control Senior Specialist
Makkah Al Mukarramah, KSA