Regional Field Service Manager MEA (Turbomachinery)

Overview

Regional Field Service Manager

Middle East And Africa (Mea)

Strategic & Financial Management

• **P&L Accountability:**
• Manage the regional budget, including profit, expenses, salary administration, and capital expenditures.
• **Business Development:**
• Develop and implement marketing strategies to grow sales in on-site services, maintenance contracts, and installation projects.
• **Pricing Strategy:**
• Establish competitive pricing for field services and approve high-level quotations to maximize margins and market penetration.
• **Planning:**
• Assist in the development of annual and long-term (5-year) operational and financial plans.

Operational Excellence & Quality

• **Resource Allocation:**
• Oversee personnel scheduling to ensure optimal coverage and meet budgeted utilization rates for engineers and technical reps.
• **Service Standards:**
• Maintain a "one look, one feel" customer experience by aligning with global service standards and ISO requirements.
• **Quality & Safety:**
• Implement and maintain the Quality Management System (QMS) and ensure 100% compliance with health, safety, and environmental (HS&E) regulations.
• **Contract Management:**
• Manage alliance partners, preferred vendor contracts, and subcontractors within the MEA region.

Technical Leadership & Customer Relations

• **Crisis Resolution:**
• Direct technical support for troubleshooting, root-cause analysis, and prompt resolution of field problems.
• **Customer Liaison:**
• Act as the primary point of contact for high-level client management, handling commercial disputes, and warranty programs.
• **Sales Support:**
• Assist the sales force during final negotiations and project kick-off meetings for multi-discipline projects (rerates, repairs, and parts).

Team Leadership

• **Personnel Management:**
• Responsible for the full employee lifecycle, including hiring, performance appraisals, salary planning, and professional development.
• **Safety Culture:**
• Champion a safety-first mindset across the entire regional organization.
• What You Bring to the Team
• As a seasoned leader in the field, you combine deep technical expertise with a strategic business mindset.
• You are a natural problem-solver who can navigate complex engineering challenges while inspiring a high-performing team.

Professional Background

• **Educational Foundation:**
• A Bachelor’s degree in Mechanical Engineering (BSME) or equivalent intensive industry experience.
• **Proven Track Record:**
• At least
• 15–20 years
• in field operations, including
• 8–10 years
• specifically focused on management of field service or shop service environments in the Middle East or at regional level.
• **Leadership Excellence:**
• 8–10 years
• of managerial experience with a proven ability to motivate teams, organize complex operations, and take full
• P&L accountability
• .

Technical & Strategic Mastery

• **Rotating Equipment Expert:**
• Comprehensive knowledge of high-speed rotating equipment, including the installation, overhaul, and troubleshooting of both Elliott and non-Elliott machinery (Steam Turbines, Centrifugal Compressors and Multistage / Cryogenic Pumps).
• **Commercial Acumen:**
• Skilled in managing complex service packages and contracts, with a sharp eye for detail and profitability.
• **Solutions Architect:**
• A talent for investigating disputes and equipment issues, reaching sound conclusions, and "selling" those solutions effectively to both customers and internal stakeholders.
• **Strategic Communicator:**
• A demonstrated ability to lead high-level discussions, direct investigative programs, and act as a consultative partner to our clients.

Base Location & Work Schedule