Customer Service Coordinator (Export & Logistics)
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Key skills for this role
About the Role
Ebara Elliott Energy seeks a Customer Service Coordinator to plan and execute international traffic movement of finished goods. You will coordinate export shipments, liaise with customers and freight forwarders, and ensure compliance with regulations.
Key Skills for This Role
Responsibilities
- Partner with Service Parts Customer Service Representatives to review export order requirements for completeness and accuracy
- Obtain precise export shipping instructions and documentation from international customers
- Coordinate shipment information between customers, freight forwarders, and shipping carriers
- Supply shipping papers and documents to complete shipments and render invoices in compliance with export regulations
- Plan and schedule daily export customer shipping requirements, routing shipments via the most economical mode
- Coordinate with freight forwarders, obtain competitive freight quotations, and verify insurance
- Monitor transit of shipments to ensure delivery schedules are met
- Prepare specialized hazardous material shipping documentation as required
- Interpret Letter of Credit documents to guarantee correctness
- Complete documentation required by banks to ensure payment
Requirements
- Proven experience in international shipping, handling export shipping functions, and managing specialized export documentation
- Direct experience working closely with freight forwarders, shipping carriers, and managing international shipping requirements (including Letters of Credit)
- Strong computer skills and professional software proficiency in Microsoft Office
- Exceptional written and oral communication skills
- Self starter with ability to plan, organize, and coordinate multiple activities simultaneously
Full Job Posting
Overview & Responsibilities
- We are seeking a highly organized and proactive Customer Service Coordinator (Export & Logistics) to plan, coordinate, and execute the efficient international traffic movement of finished goods sold to overseas customers.
Key Responsibilities
- Order Review: Partner directly with Service Parts Customer Service Representatives to review all export order requirements for absolute completeness and accuracy.
- Client Liaison: Obtain precise export shipping instructions and all other necessary documentation directly from international customers.
- Logistics Communications: Seamlessly coordinate shipment information between customers, freight forwarders, and shipping carriers via email, fax, or phone.
- Invoicing Support: Supply all shipping papers and related documents required to complete shipments and correctly render all Elliott invoices in compliance with various export regulations.
- Scheduling & Routing: Plan and schedule daily export customer shipping requirements, routing shipments via the most economical mode.
- Forwarder & Carrier Management: Coordinate with freight forwarders across all phases of export shipments, including obtaining competitive freight quotations and verifying insurance.
- Tracking & Compliance: Monitor the transit of each shipment to ensure delivery schedules are met, while maintaining current knowledge of international export regulations.
- Hazmat Documentation: Prepare specialized hazardous material shipping documentation strictly as required.
- Financial Compliance: Interpret all Letter of Credit documents to guarantee complete correctness.
- Banking Records: Complete all necessary documentation required by banks to ensure Elliott is paid for goods.
Qualifications
- Export Documentation Expertise: Proven experience in international shipping, handling export shipping functions, and managing specialized export documentation.
- Industry Experience: Direct experience working closely with freight forwarders, shipping carriers, and managing international shipping requirements (including Letters of Credit).
- Technical Proficiency: Strong computer skills and professional software proficiency in Microsoft Office.
- Communication Skills: Exceptional written and oral communication skills.
Preferred Attributes
- Proactive Mindset: A self starter with a hands on, 'get things done' attitude who is well organized and comfortable handling multiple tasks in parallel.
- Environmental Flexibility: Equally comfortable working in a professional office environment and stepping onto the production floor when needed.
Working Conditions
- Environment: This role is based on site, requiring regular time spent in a warehouse environment.
- Safety Requirements: Personal Protective Equipment (PPE) may be required when working in designated warehouse areas.
- Schedule Flexibility: Occasional overtime or weekend work may be required.
Base Location & Work Schedule
- This is a full time permanent position based in KEZAD Free Zone in Abu Dhabi.
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