Customer Service Coordinator (Export & Logistics)
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Key skills for this role
About the Role
Ebara Elliott Energy is seeking a Customer Service Coordinator for Export & Logistics in Abu Dhabi. The role involves coordinating international shipments, managing export documentation, liaising with customers and freight forwarders, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Partner directly with Service Parts Customer Service Representatives to review all export order requirements for completeness and accuracy
- Obtain precise export shipping instructions and documentation from international customers
- Coordinate shipment information between customers, freight forwarders, and shipping carriers
- Supply shipping papers and related documents to complete shipments and render Elliott invoices in compliance with export regulations
- Plan and schedule daily export customer shipping requirements, routing shipments via the most economical mode
- Coordinate with freight forwarders across all phases of export shipments, including obtaining competitive freight quotations and verifying insurance
- Monitor transit of each shipment to ensure delivery schedules are met, while maintaining knowledge of international export regulations
- Prepare specialized hazardous material shipping documentation as required
- Interpret Letter of Credit documents to guarantee correctness and complete documentation required by banks
- Work closely with the salary bargaining transportation clerk to ensure shipping methods and requirements are met per customer PO
Requirements
- Proven experience in international shipping, handling export shipping functions, and managing specialized export documentation
- Direct experience working closely with freight forwarders, shipping carriers, and managing international shipping requirements (including Letters of Credit)
- Strong computer skills and professional software proficiency in Microsoft Office
- Exceptional written and oral communication skills
Full Job Posting
Overview & Responsibilities
- We are seeking a highly organized and proactive Customer Service Coordinator (Export & Logistics) to plan, coordinate, and execute the efficient international traffic movement of finished goods sold to overseas customers.
- Serving as a critical link between international clients, internal teams, and global carriers, you will ensure all shipments meet scheduled requirements, compliance regulations, and cost standards.
- This role is also responsible for planning and coordinating the daily activities of our Service Parts export shipping operations.
Key Responsibilities
- Partner directly with Service Parts Customer Service Representatives to review all export order requirements for absolute completeness and accuracy.
- Obtain precise export shipping instructions and all other necessary documentation directly from international customers.
- Seamlessly coordinate shipment information between customers, freight forwarders, and shipping carriers via email, fax, or phone.
- Supply all shipping papers and related documents required to complete shipments and correctly render all Elliott invoices in compliance with various export regulations.
- Plan and schedule daily export customer shipping requirements, routing shipments via the most economical mode.
- Coordinate with freight forwarders across all phases of export shipments, including obtaining competitive freight quotations and verifying that all goods are properly insured.
- Monitor the transit of each shipment to ensure delivery schedules are met, while maintaining current knowledge of international export regulations and practices.
- Prepare specialized hazardous material shipping documentation strictly as required.
- Interpret all Letter of Credit documents to guarantee complete correctness.
- Complete all necessary documentation required by banks to ensure Elliott is paid for goods.
- Work closely with the salary bargaining transportation clerk to ensure all shipping methods and requirements are met per customer PO requirements.
Qualifications
- Proven experience in international shipping, handling export shipping functions, and managing specialized export documentation.
- Direct experience working closely with freight forwarders, shipping carriers, and managing international shipping requirements (including Letters of Credit).
- Strong computer skills and professional software proficiency in Microsoft Office.
- Exceptional written and oral communication skills, with the ability to convey complex logistical data clearly to diverse stakeholders.
Preferred Attributes
- A self starter with a hands on, 'get things done' attitude who is well organized and comfortable handling multiple tasks in parallel.
- Equally comfortable working in a professional office environment and stepping onto the production floor when needed.
Working Conditions
- This role is based on site, requiring regular time spent in a warehouse environment.
- Personal Protective Equipment (PPE) may be required when working in designated warehouse areas.
- Occasional overtime or weekend work may be required to meet strict production or installation schedules.
Base Location & Work Schedule
- This is a full time permanent position based in KEZAD Free Zone in Abu Dhabi.
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