Receptionist - Veterinary Clinic

About Parkview Pet Center

• Parkview Pet Center is Qatar’s first full-service veterinary clinic, serving the community since 2011.
• Located in Madinat Khalifa North, we provide:
• Veterinary consultations and surgery
• Professional grooming
• Dog and cat boarding
• International pet relocation
• After-hours emergency support
• We operate 7 days a week from 8:00 AM to 10:00 PM and are trusted by thousands of pet owners across Qatar.
• We are currently expanding our front desk team and looking for an experienced Veterinary Receptionist who can thrive in a fast-paced clinic environment.

The Role

Key Responsibilities

• Welcome clients and pets professionally at the reception desk
• Answer phone calls, WhatsApp messages, and emails
• Schedule appointments and manage booking changes
• Handle urgent calls and inform veterinarians of emergencies
• Register and check in patients accurately
• Verify vaccination records and update client information
• Process invoices, payments, and receipt reconciliation
• Coordinate grooming, boarding, and pet relocation bookings
• Maintain a clean and organised reception and waiting area
• Monitor and restock retail items and displays
• Communicate wait times and follow-up instructions clearly to clients
• Escalate animal welfare concerns to the veterinary team when necessary

Requirementsrequired Qualifications & Skills

• Previous receptionist or customer service experience in Qatar
• Veterinary clinic experience is preferred
• Medical clinic, hotel, salon, or other high-traffic service environments are also acceptable
• Fluent English communication skills (spoken and written)
• Comfortable using computers and learning new systems/software
• Strong organisational and multitasking abilities
• Professional attitude and strong client communication skills
• Ability to work rotating shifts, weekends, and public holidays
• Valid Qatar ID with transferable visa, freelance visa, or own sponsorship
• Genuine interest in animals and basic pet care knowledge

Strongly Preferred

• Veterinary clinic reception experience
• Experience handling emotional or difficult client situations
• Arabic language ability
• Familiarity with WhatsApp Business and appointment coordination

Salary & Benefits

• Salary: QAR 5,000 – 6,500 per month (based on experience)
• 6-month probation period with performance review
• 48-hour work week
• One rotating day off per week
• 30 days paid annual leave after one year
• End-of-service benefits as per Qatar Labour Law
• Full training on clinic systems and workflows
• Stable long-term opportunity within an established veterinary business
• Pay: QAR5,000.00 - QAR6,500.00 per month

Application Question(S)

• Do you have previous experience working at a veterinary clinic, animal hospital, or pet care business? — Yes / No
• Do you have a valid Qatar ID with transferable visa, or your own freelance/business sponsorship? — Yes / No
• Are you available to work rotating shifts including weekends and public holidays, between 8 AM and 10 PM? — Yes / No
• Do you currently have, or have you previously owned, pets? — Yes / No
• Name two common dog breeds and two common cat breeds you can identify on sight.

Experience

• receptionist or customer service: 2 years (Required)