Night Shift Receptionist (Veterinary Support & Delivery Operations)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Parkview Pet Center is hiring a Night Shift Receptionist to support 24/7 client communication and delivery operations. The role involves handling calls, WhatsApp messages, online orders on Talabat/Snoonu/Rafeeq, and emergency escalation.
Key Skills for This Role
Responsibilities
- Answer incoming phone calls and WhatsApp messages promptly
- Inform clients that the clinic is closed and you are the night support team
- Gather client information, schedule appointments, and send confirmations
- Handle delivery orders on Talabat, Snoonu, and Rafeeq
- Accept, prepare, and manage pickup orders
- Update item availability and follow platform procedures
- Follow scripted triage questions to identify real emergencies
- Escalate urgent cases to the on call veterinarian according to protocol
- Maintain accurate night logs and handover notes
Requirements
- Fluent English
- Strong communication and customer service skills
- Confidence in answering calls, handling WhatsApp messages, and following scripts
- Ability to work night shifts independently
- Basic computer skills and comfort with apps and digital workflows
- Reliability, punctuality, and attention to detail
- Customer Service: 3 years (Required)
Full Job Posting
Job Summary
- Parkview Pet Center is hiring a Night Shift Receptionist to support our 24/7 client communication and delivery operations.
- This role is non medical and focuses on customer service, call handling, online order management, and emergency escalation following clinic protocols.
- You will act as the clinic’s night support agent, ensuring clients receive fast, clear communication even when the clinic is closed.
Work Schedule & Rota
- Night shift hours: 9:00 PM to 8:00 AM.
- Rota: 7 nights on / 7 nights off (alternating weeks).
- You will work one full week of night shifts, followed by one full week off.
Key Responsibilities
- Answer incoming phone calls and WhatsApp messages promptly.
- Inform clients that the clinic is closed and you are the night support team.
- Gather client information, schedule appointments, and send confirmations.
- Provide basic guidance according to scripts (no medical advice).
- Handle delivery orders on Talabat, Snoonu, and Rafeeq.
- Accept, prepare, and manage pickup orders.
- Update item availability and follow platform procedures.
- Coordinate with day staff to ensure accurate stock lists.
- Follow scripted triage questions to identify real emergencies.
- Escalate urgent cases to the on call veterinarian according to protocol.
- Document all emergency related interactions for the morning team.
- Maintain accurate night logs and handover notes.
Requirements
- Fluent English (Arabic ability preferred).
- Strong communication and customer service skills.
- Confidence in answering calls, handling WhatsApp messages, and following scripts.
- Ability to work night shifts independently.
- Familiarity with delivery apps (Talabat, Snoonu, Rafeeq) is an advantage.
- Basic computer skills and comfort with apps and digital workflows.
- Reliability, punctuality, and attention to detail are essential.
What We Offer
- Stable long term night shift role.
- Professional training on communication, delivery platforms, and emergency triage.
- Supportive, structured onboarding and continuous development.
- Rotation that provides a full week of rest after each working week.
Pay
- QAR4,500.00 QAR5,000.00 per month.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Parkview Pet Center
FULL STACK DEVELOPER – INTERNAL BUSINESS SYSTEMS
Doha, QAT
Parkview Pet Center seeks a Full Stack Developer to build a modern internal business management platform for veterinary care, appointments, inventory, and more. You will work onsite in Doha, using Next.js, React, TypeScr
Human Resources & Admin Officer – Veterinary Clinic
Doha, QAT
Parkview Pet Center seeks a warm, organized HR & Admin Officer with 5+ years of HR and admin experience in Qatar. You will handle recruitment, staff scheduling, performance tracking, and HR documentation while supporting
HR & Admin Officer – Veterinary Clinic
Doha, QAT
Parkview Pet Center is looking for an HR & Admin Officer in Doha to handle recruitment, onboarding, staff scheduling, performance tracking, and HR documentation. The ideal candidate has 5+ years of HR and admin experienc
Veterinary Receptionist — Parkview Pet Center
Doha, QAT
About Parkview Pet Center Parkview Pet Center is Qatar's first full-service veterinary clinic, operating in Doha since 2011. We provide veterinary care, professional grooming, dog and cat boarding, international pet relo
Receptionist - Veterinary Clinic
Doha, QAT
About Parkview Pet Center Parkview Pet Center is Qatar's first full-service veterinary clinic, operating in Doha since 2011. We provide veterinary care, professional grooming, dog and cat boarding, international pet relo
FULL STACK DEVELOPER – INTERNAL BUSINESS SYSTEMS
Doha, QAT
Human Resources & Admin Officer – Veterinary Clinic
Doha, QAT
HR & Admin Officer – Veterinary Clinic
Doha, QAT
Veterinary Receptionist — Parkview Pet Center
Doha, QAT
Receptionist - Veterinary Clinic
Doha, QAT