RECEPTIONIST - Tamayyaz
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Key skills for this role
About the Role
Accor's Tamayyaz is seeking a professional Receptionist in Riyadh to provide exceptional customer service, handle check-ins/outs, and support front office operations. Candidates need proven reception experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests
- Register and process check in for all arrivals
- Update and check guest information into the computer after a complete check in
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
- Drive Upselling and exceed the monthly targets
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Check and convey message to Guests
- Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned
- Seek authorisation on special room rates, paid outs, rebates, cash advances, and acceptance of cheques
- Check the paymaster and feedback to FOM
Requirements
- Proven experience in a reception, customer service, or similar front facing role
- Excellent verbal and written communication skills in English
- Strong organizational and time management abilities
- Proficiency with Microsoft Office applications and phone systems
- Ability to multitask and prioritize in a busy environment
- Professional demeanor with a friendly and empathetic approach to customer interactions
- Bilingual capabilities in Arabic and English (preferred)
- Experience with scheduling software and appointment management systems (preferred)
- Ability to maintain composure and handle multiple inquiries simultaneously
- Strong interpersonal skills and ability to work collaboratively with diverse teams
Full Job Posting
Company Description
- Accor is a global leading company that welcomes you as you are, offering a career and brand that fits your personality.
- At Accor, you can write every chapter of your own story and together we can transform the future of gastronomy and hospitality.
Job Description
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests
- Register and process check in for all arrivals
- Update and check guest information into the computer after a complete check in
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
- Drive Upselling and exceed the monthly targets
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries
- Resolve guests complaints/ requests and liaise with the department concerned
- Handle issuance of guest room key cards and ensure effective control for guest security
- Check and convey message to Guests
- Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre
- Seek authorisation on special room rates, paid outs, rebates, cash advances, and acceptance of cheques
- Check the paymaster and feedback to FOM
Qualifications
- Proven experience in a reception, customer service, or similar front facing role
- Excellent verbal and written communication skills in English
- Strong organizational and time management abilities
- Proficiency with Microsoft Office applications and phone systems
- Ability to multitask and prioritize in a busy environment
- Professional demeanor with a friendly and empathetic approach to customer interactions
- Bilingual capabilities in Arabic and English (preferred)
- Experience with scheduling software and appointment management systems (preferred)
- Ability to maintain composure and handle multiple inquiries simultaneously
- Strong interpersonal skills and ability to work collaboratively with diverse teams
Additional Information
- Your Team and Work Environment: In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects the culture.
- Note: Adjustments may be made according to specific local or legal requirements, such as work permits.
- Our Commitment to Diversity & Inclusion: We are an inclusive company, and our goal is to attract,
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