RECEPTIONIST - Tamayyaz
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Key skills for this role
About the Role
Accor is seeking a professional Receptionist for Tamayyaz in Riyadh to provide exceptional customer service, manage check-ins/outs, handle cashiering duties, and resolve guest requests.
Key Skills for This Role
Responsibilities
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests
- Register and process check in for all arrivals
- Update and check guest information into the computer after a complete check in
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure
- Drive Upselling and exceed the monthly targets
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Check and convey message to Guests
- Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned
- Seek authorisation on special room rates, paid outs, rebates, cash advances, and acceptance of cheques
- Assist FOM to achieve the departmental targets
Requirements
- Proven experience in a reception, customer service, or similar front facing role
- Excellent verbal and written communication skills in English
- Strong organizational and time management abilities
- Proficiency with Microsoft Office applications and phone systems
- Ability to multitask and prioritize in a busy environment
- Professional demeanor with a friendly and empathetic approach to customer interactions
- Bilingual capabilities in Arabic and English (preferred)
- Experience with scheduling software and appointment management systems (preferred)
Full Job Posting
Job Description
- Tamayyaz is seeking a professional and customer focused Receptionist to join our team in Riyadh, Saudi Arabia. As the first point of contact for our organization, you will play a vital role in creating a welcoming environment for visitors, clients, and employees.
Responsibilities
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Drive Upselling and exceed the monthly targets.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to Guests.
- Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- Seek authorisation on special room rates, paid outs, rebates, cash advances, and acceptance of cheques.
- Assist FOM to achieve the departmental targets.
Qualifications
- Proven experience in a reception, customer service, or similar front facing role
- Excellent verbal and written communication skills in English
- Strong organizational and time management abilities
- Proficiency with Microsoft Office applications and phone systems
- Ability to multitask and prioritize in a busy environment
- Professional demeanor with a friendly and empathetic approach to customer interactions
- Bilingual capabilities in Arabic and English (preferred)
- Experience with scheduling software and appointment management systems (preferred)
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