Receptionist
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Key skills for this role
About the Role
Accor is seeking a Receptionist for a hotel in Dubai. The role involves managing check-in/check-out, cashiering, and providing excellent customer service. Requires 1-2 years of experience in a similar role, fluency in English, and Russian speaker preferred.
Key Skills for This Role
Responsibilities
- Manage efficient check in and check out processes, including guest information updates and key card issuance
- Handle cashiering duties, foreign exchange transactions, and night audit tasks
- Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow up
- Demonstrate thorough knowledge of hotel rates, packages, and discounts
- Manage safe deposit boxes and assist with information counter, business centre, and other front desk duties as required
- Ensure guest security and adhere to hotel accident prevention policies
- Greet all guests warmly upon arrival and departure, maintaining a hospitable atmosphere
- Report unusual occurrences and review daily logs for outstanding issues or special assignments
Requirements
- Minimum 1 2 years' experience in a similar role, preferably in a hotel or hospitality setting
- Russian speaker preferred; fluency in English is essential
- Excellent communication and interpersonal skills
- Proficiency in hotel management software and computer systems
- Strong organisational skills and ability to multitask in a fast paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to handle cash and process various forms of payment accurately
- Excellent problem solving skills and ability to remain calm under pressure
- Commitment to providing exceptional customer service
- Basic understanding of security protocols and emergency procedures
- Ability to stand for extended periods and assist with light lifting or carrying of guest luggage when required
- Professional appearance and adherence to grooming standards
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Opportunities for development and advancement. Every gesture, smile, action contributes to creating a positive impact for customers, colleagues, and the planet.
Job Description
- Manage efficient check in and check out processes, including guest information updates and key card issuance.
- Handle cashiering duties, foreign exchange transactions, and night audit tasks.
- Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow up.
- Demonstrate thorough knowledge of hotel rates, packages, and discounts.
- Manage safe deposit boxes and assist with information counter, business centre, and other front desk duties as required.
- Ensure guest security and adhere to hotel accident prevention policies.
- Greet all guests warmly upon arrival and departure, maintaining a hospitable atmosphere.
- Report unusual occurrences and review daily logs for outstanding issues or special assignments.
Qualifications
- Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations.
- Russian speaker preferred; fluency in English is essential.
- Minimum 1 2 years' experience in a similar role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests from diverse backgrounds.
- Proficiency in hotel management software and computer systems.
- Strong organisational skills and ability to multitask in a fast paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of local attractions, restaurants, and services to assist guests with inquiries.
- Ability to handle cash and process various forms of payment accurately.
- Excellent problem solving skills and ability to remain calm under pressure.
- Commitment to providing exceptional customer service and creating a welcoming atmosphere for guests.
- Basic understanding of security protocols and emergency procedures.
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