Receptionist - DoubleTree by Hilton Resort & Spa Marjan Island
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Key skills for this role
About the Role
Hilton is seeking a Receptionist for DoubleTree by Hilton Resort & Spa Marjan Island. You will provide reception services, handle check-in/check-out, respond to guest needs, and promote hotel services.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and complete the check in process
- Process guest departures by verifying charges, handling payments, and issuing receipts
- Respond to guest inquiries, requests, concerns, and messages promptly
- Provide hotel and local knowledge to assist guests effectively
- Promote hotel services and apply up selling techniques to maximize room occupancy
- Manage financial transactions in accordance with hotel policies
- Keep Front Office Manager and Supervisors informed of significant guest feedback and operational issues
- Adhere to brand standards, hotel policies, security procedures, and health and safety requirements
Requirements
- Previous experience in a customer focused or hospitality environment
- High school diploma or equivalent qualification
- Strong verbal and written communication skills
- Positive attitude with a commitment to delivering exceptional customer service
- Excellent grooming and professional presentation
- Competent in using computers and Microsoft Office applications
- Previous experience in cash handling is an advantage
- Previous experience using hotel property management and point of sale systems is an advantage
Full Job Posting
Job Description
- Hilton is seeking a Receptionist for DoubleTree by Hilton Resort & Spa Marjan Island.
- The role involves providing reception services to guests from check in through check out and completing audits as required.
Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check in process.
- Support efficient check out: Process guest departures by verifying charges, handling payments, issuing receipts.
- Respond to guest needs: Handle guest inquiries, requests, concerns, and messages promptly.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel facilities and local attractions.
- Promote hotel services: Apply up selling techniques to maximize room occupancy.
- Manage financial transactions: Handle cash, foreign currency, credit card transactions.
- Maintain effective communication: Keep Front Office Manager and Supervisors informed.
- Follow Hilton standards: Adhere to brand standards, hotel policies, security procedures, fire regulations, and health and safety requirements.
Qualifications
- A passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the Now.
- Previous experience in a customer focused or hospitality environment.
- High school diploma or equivalent qualification.
- Strong verbal and written communication skills.
- Positive attitude with a commitment to delivering exceptional customer service.
- Excellent grooming and professional presentation.
- Competent in using computers, Microsoft Office applications.
- Previous experience in cash handling is an advantage.
- Previous experience using hotel property management and point of sale systems is an advantage.
About Us
- Hilton is a global leader in hospitality with an award winning workplace culture.
- Committed to providing the best stay for every guest and building an exceptional workplace for Team Members.
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