Receptionist
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Key skills for this role
About the Role
Accor is seeking a Receptionist for Rixos Premium Saadiyat Island in Abu Dhabi. The role involves check-in/out, guest services, cashiering, and reservations. Candidates should be proactive, professional, and committed to hospitality excellence.
Key Skills for This Role
Responsibilities
- Register and process check in for all arrivals
- Handle guest check outs efficiently and professionally
- Update guest information into the computer after check in
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guest departure
- Handle walk in counter reservations and process call in reservations when room reservations section is closed
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries
- Resolve guest complaints/requests and liaise with concerned department for immediate follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Check and convey messages, mail and packages to guests
- Assist at Information counter, Foreign Exchange, Night Audit and Business centre as assigned
- Have knowledge of hotel rate codes, packages, segmentation, discounts and how to handle each
- Handle safe deposit boxes in accordance with policies and procedures
Requirements
- Proactive and good judgement when dealing with challenging situations
- Professionalism and integrity
- Transparency in motives, methods and expected results
- Own mistakes and share knowledge to prevent repetition
- Conduct business honestly and fairly
- Keep sensitive information confidential
- Follow through on commitments
- Work well both autonomously and within a team
- Display a positive, approachable attitude
- Committed to quality and exceptional financial results
- Committed to exceeding expectations
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering a job and brand that matches your personality.
- Accor supports growth and learning, making work bring purpose to your life.
- Accor is committed to diversity and inclusion.
What’s in it for you
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through Corporate Social Responsibility activities like Planet 21.
Job Description
- Register and process check in for all arrivals.
- Handle guest check outs efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guest departure.
- Handle walk in counter reservations and process call in reservations when room reservations section is closed.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
- Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey messages, mail and packages to guests.
- Assist at Information counter, Foreign Exchange, Night Audit and Business centre as assigned.
- Have knowledge of hotel rate codes, packages, segmentation, discounts and how to handle each.
- Handle safe deposit boxes in accordance with policies and procedures.
Qualifications
- Be proactive and use good judgement when dealing with challenging situations.
- Act with professionalism and integrity.
- Be transparent in your motives, methods and expected results.
- Own mistakes and share your knowledge to prevent repetition.
- Conduct business honestly and fairly.
- Keep sensitive information confidential.
- Follow through on commitments.
- Work well both autonomously and within a team.
- Display a positive, approachable attitude.
- Spend time getting to know fellow employees and guests.
- Support each other; we all work within the same hotel and company.
- Committed to quality, exceptional financial results, and Rixos Policies & Procedures Guide.
Additional Information
- Rixos Premium Saadiyat Island is a unique resort on the pristine beach of Saadiyat Island.
- The resort offers exclusivity and luxury with clear blue waters and fine white sands overlooking the Arabian Gulf.
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