Radio Access Network Operations Technician (1st Line Support) - Bangalore -VOIS

About This Role

What You’ll Do

• Perform NOC shift activities and execute defined operational routines.
• Monitor network alarms and events and correlate them to register service-affecting incidents accurately.
• Manage incidents from detection through resolution and closure.
• Diagnose and troubleshoot network faults using remote tools and interfaces.
• Execute remote recovery actions and coordinate rapid service restoration.
• Escalate incidents beyond first-line scope and dispatch them to engineering teams, suppliers, and partners.
• Monitor active incidents, alarms, and trouble tickets.
• Support field technicians with fault diagnosis and resolution.
• Manage access requests for technical sites and network facilities where required.
• Verify network inventory data and communicate discrepancies to stakeholders.
• Support maintenance activities, alarm testing, and site intervention support.
• Prepare shift reports, conduct handovers, and support service desk calls, email, and ticket management.

Who You Are

• Bachelor's degree in Telecommunications or a related discipline.
• 5–8 years of experience in telecommunications operations or a similar network support function.
• Strong understanding of GSM, UMTS, LTE, and 5G technologies.
• Knowledge of radio equipment including RBS, BSC, and RNC platforms and packet networks including SGSN.
• Knowledge of PDH, SDH, Metro Ethernet, and IP network technologies.
• Experience with ITIL Incident Management and technical operational support systems.
• Ability to communicate technical information clearly and work effectively under pressure.
• Ability to work in a 24x7 shift-based operational environment during critical incidents.
• Strong stakeholder management, influencing, negotiation, collaboration, and customer-focus skills.
• Basic programming or scripting knowledge for operational automation initiatives.

Core Skills

• Network monitoring, alarm correlation, incident management, fault diagnosis, troubleshooting, and service restoration.
• Radio Access Network and transmission operations across mobile, packet core, and IP environments.
• Professional written and spoken English communication.

Role Exposure

• Work within a global NOC supporting critical telecommunications infrastructure.
• Gain exposure to advanced mobile network technologies, complex incident management, service restoration, and operational automation.