Quality Specialist

Job Purpose

Clinical Reviews

• Conduct detailed chart reviews for mortality and morbidity triggers according to applicable review policies.
• Prepare agendas and minutes and present cases during Fakeeh Health Care facility mortality and morbidity committee meetings.

Documentation and Audits

• Review EMR documentation and ensure proper documentation practices in compliance with clinical documentation policy.
• Generate and analyze monthly audit reports, identify discrepancies and improvement areas, and communicate actionable findings to QRM, the CMO, and other organizational units.
• Participate as an active member of selected committees.

Data, Privacy, and Compliance

• Support validation of new KPIs and collect manually maintained KPIs from assigned end users.
• Monitor the privacy and confidentiality of patient documents and information.
• Support compliance with regulatory, governmental, and accreditation standards.

Performance Improvement and Training

• Participate in projects focused on continuous quality and safety improvement.
• Contribute to workshops on audit processes, documentation accuracy, patient safety, and the use of patient feedback.
• Facilitate professional development on healthcare quality management and audit techniques.

Organizational Responsibilities

• Support person-centered care values and act as an advocate for patient safety.
• Contribute to continuous improvement initiatives and follow safety protocols.
• Maintain confidentiality, comply with cybersecurity policies, and participate in security awareness initiatives.
• Uphold the organization’s code of conduct, policies, and ethical standards.

Requirements

• Minimum of 4 years of healthcare experience, including at least 3 years in a QRM department in a large healthcare facility.
• A bachelor’s degree in a healthcare field along with CPHQ certification is required.
• A master’s or postgraduate degree in Quality Management or a related field is preferred.
• Excellent command of verbal and written English and Arabic.
• Knowledge of improvement methods, data aggregation and analysis, and risk identification and management.