Quality Specialist

Role Overview

Quality and Accreditation

• Review, update, and align EMS policies and procedures with international accreditation requirements.
• Conduct gap analyses against accreditation standards and develop compliance action plans.
• Coordinate accreditation survey readiness, including documentation, staff preparation, and evidence collection.
• Maintain current knowledge of accreditation standards and regulatory requirements applicable to EMS.

Policies and Compliance

• Draft, revise, and implement policies, procedures, and clinical guidelines with EMS leadership.
• Ensure documents are standardized, properly formatted, version controlled, and accessible.
• Provide training and orientation to staff on updated or new policies.
• Review EMR documentation and audit EMS operations, clinical documentation, and patient safety practices.

Audits, KPIs, and Reporting

• Track quality and safety KPIs, identify non-conformities, and coordinate corrective and preventive actions.
• Generate and analyze monthly audit reports for internal facility standards and external regulatory requirements.
• Communicate findings to the Quality Risk Management team, Chief Medical Officer, and other organizational units.
• Support KPI validation and collect manually maintained KPIs from assigned end users.

Risk and Patient Safety

• Monitor patient document privacy and confidentiality throughout the Fakeeh Health Care facility.
• Monitor incident reports, near-misses, and adverse events and ensure timely follow-up in the OVR system.
• Support root cause analysis and recommend system improvements to prevent recurrence.
• Promote a safety culture through education and active engagement.

Data and Development

• Collect, analyze, and present quality data, trends, and dashboards for management decision-making.
• Prepare regular quality and compliance reports for the Quality Manager and senior leadership.
• Support research and benchmarking activities for EMS quality improvement.
• Contribute to workshops and professional development on audits, documentation, patient safety, and regulatory compliance.

Requirements

• Minimum of 3 years of healthcare experience, including at least 2 years in a QRM department in a large healthcare facility.
• A bachelor’s degree in a healthcare field is preferred, with an Emergency Medical Services degree along with CPHQ certification or higher identified as an education pathway.
• Excellent command of spoken and written English and Arabic.
• Knowledge of improvement methods, data aggregation and analysis, and risk identification and management.
• Ability to manage high-pressure situations, take ownership, collaborate, adapt, and support service quality.