Quality Manager
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Key skills for this role
Role Overview
The Quality Manager is responsible for developing, implementing, monitoring, and continuously improving the organization’s healthcare quality and patient safety systems.
The role ensures compliance with applicable healthcare regulations, accreditation standards, clinical policies, quality indicators, patient safety requirements, and internal procedures.
The Quality Manager works closely with clinical and non-clinical departments to identify risks, monitor performance, conduct audits, investigate incidents, implement corrective and preventive actions, and promote a culture of continuous quality improvement.
Should be familiar with DHA requirements as well as relevant international accreditation standards.
DHA maintains healthcare standards, inspection checklists, performance measures, and regulatory requirements for licensed facilities.
Key Skills for This Role
Full Job Posting
Job Summary
The Quality Manager is responsible for developing, implementing, monitoring, and continuously improving the organization’s healthcare quality and patient safety systems.
The role ensures compliance with applicable healthcare regulations, accreditation standards, clinical policies, quality indicators, patient safety requirements, and internal procedures.
The Quality Manager works closely with clinical and non-clinical departments to identify risks, monitor performance, conduct audits, investigate incidents, implement corrective and preventive actions, and promote a culture of continuous quality improvement.
Should be familiar with DHA requirements as well as relevant international accreditation standards.
DHA maintains healthcare standards, inspection checklists, performance measures, and regulatory requirements for licensed facilities.
Key Responsibilities
- Develop, implement, and maintain the healthcare facility’s Quality Management System (QMS).
- Develop annual quality and patient safety plans aligned with organizational objectives.
- Establish quality objectives, indicators, targets, and improvement priorities.
- Maintain quality policies, procedures, guidelines, forms, and controlled documents.
- Ensure effective document control and version management.
- Promote a culture of continuous quality improvement across all departments.
- Lead patient safety initiatives and risk-reduction programs.
- Monitor and analyze patient safety incidents, adverse events, near misses, medication errors, falls, complaints, and clinical risks.
- Coordinate incident investigation and Root Cause Analysis (RCA).
- Develop and monitor Corrective and Preventive Actions (CAPA).
- Conduct risk assessments and maintain risk registers.
- Escalate serious incidents and high-risk findings to appropriate management.
Qualifications
- Bachelor’s degree in Healthcare Management, Nursing, Medicine, Pharmacy, Allied Health, Quality Management, Public Health, or a related healthcare discipline.
- Master’s degree in Healthcare Management, Quality Management, Healthcare Administration, Public Health, or related field is preferred.
- 5–8+ years of healthcare quality experience, with at least 2–3 years in a Quality Manager, Quality Lead, Quality Coordinator, or equivalent role.
- Experience in hospitals, outpatient medical centers, clinics, day surgery centers, or healthcare groups.
- Experience with healthcare accreditation and regulatory inspections is strongly preferred.
- UAE healthcare experience and knowledge of applicable regulatory requirements are advantageous.
Professional Certifications – Preferred
- CPHQ – Certified Professional in Healthcare Quality.
- Lean Six Sigma Green Belt or Black Belt.
- ISO 9001 Lead Auditor / Internal Auditor.
- Certified Patient Safety Professional (CPPS).
- Risk Management certification.
- JCI/accreditation-related training.
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