Quality Assurance Manager

Role Overview

Customer and Supplier Quality

• Oversee timely customer complaint investigations across departments through root cause, corrective action, escalation, and management review.
• Manage supplier quality issues and partner with Procurement to set expectations and review supplier performance.
• Support supplier audits and ensure outsourced products meet internal quality standards.

Quality Planning and Compliance

• Support quality planning during new product launches and revise quality plans as needed.
• Manage inspection and release programs for raw materials, first piece, in-process, and finished goods.
• Calibrate test equipment and maintain quality document collection, storage, and distribution.
• Execute internal audits, implement global inspection plans, and maintain SOP metrics.

Metrics and Operational Excellence

• Collect, analyze, and report quality and productivity metrics with alignment across regional and global calendars and systems.
• Conduct work and capacity studies and track plant capacity, output, scrap, efficiency, and incentives.
• Lead continuous improvement projects, measure effectiveness, and submit recurring performance reports.

People and Regional Coordination

• Manage direct reports with clear goals and develop regulatory and needs-based training plans.
• Coach and mentor quality staff on problem-solving methodologies and quality tools.
• Coordinate regional quality requests and special projects and act as the site Quality Compliance Lead.

Qualifications

• BSc degree in Engineering or another relevant field.
• 5+ years of process management experience in a manufacturing organization.
• Orientation toward standard operating procedures and exposure to Lean Management problem-solving tools.
• Experience with recognized quality management systems such as ISO or similar standards, including audits and certification processes.
• Ability to drive cross-functional teams toward targets and deliverables within timelines.

About Avery Dennison

Pre-Employment Screening

• Final candidates must complete a post-offer background check and drug screening, subject to applicable law.