Q-Commerce Lead
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Key skills for this role
About the Role
Calo is seeking a Q-Commerce Lead to own performance across aggregator platforms, driving online sales and strategic partnerships. The role involves managing restaurant aggregators and marketplace/CPG channels, requiring 3-5 years of experience in Q-commerce or food delivery platforms.
Key Skills for This Role
Responsibilities
- Own Calo's restaurant presence across leading food delivery platforms and drive online sales by optimizing menus, pricing, promotions, bundles, add ons, keywords, and platform visibility
- Own Calo's packaged product presence across Calo Market, grocery marketplaces, and partner operated dark stores, optimizing assortment, merchandising, pricing, and promotional campaigns
- Build and maintain strategic relationships with aggregator partners, negotiating commissions, promotional campaigns, visibility placements, and commercial opportunities
- Monitor and report on key business metrics including revenue, order volume, AOV, conversion, customer retention, ratings, delivery performance, profitability, and platform visibility
- Analyze customer feedback and platform insights to identify opportunities and continuously improve the customer experience
- Partner with Marketing to execute promotional calendars, seasonal campaigns, product launches, and limited time offers
Requirements
- 3–5 years of experience in Q Commerce, food delivery platforms, marketplace management, aggregator account management, or e commerce
- Proven experience managing food delivery aggregators such as Talabat, HungerStation, Jahez, Deliveroo, Careem, Keeta, or similar platforms
- Strong commercial mindset with experience owning online sales, revenue, growth, or business KPIs
- Experience negotiating commercial agreements, promotional campaigns, and strategic partnerships
- Strong analytical skills with the ability to translate data into business decisions
- Excellent communication, stakeholder management, and relationship building skills
Full Job Posting
About Calo
- Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
- Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.
Why This Role Matters
- Q Commerce is one of Calo's fastest growing business channels, and this role sits at the heart of its growth.
- As our Q Commerce Lead, you'll own Calo's performance across aggregator platforms with full accountability for driving online sales, strengthening strategic partnerships, and delivering an exceptional customer experience.
What You'll Do Restaurant Aggregators
- Own Calo's restaurant presence across leading food delivery platforms.
- Drive online sales by optimizing menus, pricing, promotions, bundles, add ons, keywords, and platform visibility.
- Improve order volume, average order value (AOV), repeat purchases, customer ratings, and delivery performance.
- Partner with Operations and Dispatch teams to deliver a seamless customer experience from order placement to delivery.
What You'll Do Marketplace & CPG
- Own Calo's packaged product presence across Calo Market, grocery marketplaces, and partner operated dark stores.
- Optimize assortment, merchandising, pricing, promotional campaigns, hero products, and category performance.
- Increase basket size, product discoverability, and commercial growth through data driven merchandising strategies.
- Partner with Supply Chain and Logistics teams to ensure product availability, inventory accuracy, and operational excellence.
Across Both Channels
- Own the commercial performance and growth strategy across all Q Commerce channels.
- Build and maintain strategic relationships with aggregator partners, negotiating commissions, promotional campaigns, visibility placements, and commercial opportunities.
- Monitor and report on key business metrics including revenue, order volume, AOV, conversion, customer retention, ratings, delivery performance, profitability, and platform visibility.
- Analyze customer feedback and platform insights to identify opportunities and continuously improve the customer experience.
- Partner with Marketing to execute promotional calendars, seasonal campaigns, product launches, and limited time offers.
- Translate business performance into actionable insights and recommendations that drive continuous growth.
What We're Looking For
- 3–5 years of experience in Q Commerce, food delivery platforms, marketplace management, aggregator account management, or e commerce.
- Proven experience managing food delivery aggregators such as Talabat, HungerStation, Jahez, Deliveroo, Careem, Keeta, or similar platforms.
- Strong commercial mindset with experience owning online sales, revenue, growth, or business KPIs.
- Experience negotiating commercial agreements, promotional campaigns, and strategic partnerships.
- Strong analytical skills with the ability to translate data into business decisions.
- Excellent communication, stakeholder management, and relationship building skills.
- Experience in Customer Experience (CX), Marketing, Digital Merchandising, or Design is a strong plus.
- Experience in food tech, QSR, grocery, retail, or consumer goods is highly preferred.
Who You Are
- You take ownership and enjoy building and growing new business opportunities.
- You're highly KPI driven and motivated by delivering measurable commercial results.
- You're an exceptional multitasker who thrives in fast paced environments.
- You combine commercial thinking with a strong analytical mindset.
- You have excellent attention to detail and never overlook the customer experience.
- You're a confident communicator who builds trusted relationships with internal teams and external partners.
- You're proactive, resourceful, and always looking for smarter ways to improve performance.
The Hiring Journey
- Screening meeting with our TA team
- Technical interview
- Culture fit interview
- Offer stage
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