Assistant Operations Manager
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Key skills for this role
About the Role
Calo seeks an Assistant Operations Manager to oversee kitchen production, dispatch, and logistics operations in Dubai. The role requires 5-7+ years of experience in food production or F&B operations, with at least 2 years leading frontline teams, and a focus on quality, food safety, and operational excellence.
Key Skills for This Role
Responsibilities
- Oversee daily execution of kitchen production, dispatch, and logistics operations
- Ensure production plans are executed accurately while maintaining quality, food safety, and delivery timelines
- Monitor daily operational KPIs including productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaints
- Ensure Standard Operating Procedures (SOPs) are consistently followed
- Allocate manpower effectively based on production forecasts
- Identify operational bottlenecks and implement sustainable process improvements
- Ensure compliance with food safety, hygiene, and regulatory requirements
- Lead, coach, and develop frontline teams to build a high performance culture
Requirements
- Bachelor's degree in Food Science, Food Technology, Industrial Engineering, Operations Management, Supply Chain, Manufacturing Engineering, or related field
- HACCP certification or equivalent food safety qualification preferred
- 5 7+ years of experience in food production, manufacturing, cloud kitchens, FMCG, or large scale F&B operations
- At least 2 years of experience leading frontline operational teams
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities
- Strong analytical and problem solving skills
- Proficiency in Microsoft Office and operational management systems; experience with ERP, WMS, or production planning systems is an advantage
Full Job Posting
About Calo
- Calo is on a mission to make healthy easy through technology, data, and operational excellence.
Key Responsibilities
- Oversee daily execution of kitchen production, dispatch, and logistics operations.
- Ensure production plans are executed accurately while maintaining quality, food safety, and delivery timelines.
- Monitor daily operational KPIs including productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaints.
- Ensure Standard Operating Procedures (SOPs) are consistently followed.
- Allocate manpower effectively based on production forecasts.
- Identify operational bottlenecks and implement sustainable process improvements.
- Ensure compliance with all food safety, hygiene, and regulatory requirements.
- Lead, coach, and develop frontline teams.
Ideal Candidate
- Bachelor's degree in Food Science, Food Technology, Industrial Engineering, Operations Management, Supply Chain, Manufacturing Engineering, or related field.
- HACCP certification or equivalent food safety qualification preferred.
- 5 7+ years of experience in food production, manufacturing, cloud kitchens, FMCG, or large scale F&B operations.
- At least 2 years of experience leading frontline operational teams.
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Strong analytical skills with ability to interpret operational data.
- Proficiency in Microsoft Office and operational management systems; experience with ERP, WMS, or production planning systems is an advantage.
Success Measures
- Operational efficiency and productivity
- Food quality consistency
- Order accuracy
- On time dispatch and delivery readiness
- Food safety audit performance
- Customer complaint reduction
- Labor productivity
- Waste reduction
- Team engagement and retention
- Continuous improvement initiatives delivered
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