Public Sector - Key Account Manager
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Key skills for this role
About the Role
SoftwareOne is looking for an Account Manager to manage and grow relationships with existing customers in the public sector. The role involves owning the customer experience, executing account strategies, and identifying opportunities to expand solutions and services.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for assigned customer accounts and build trusted relationships
- Own the end to end customer experience, ensuring satisfaction and retention
- Understand customer needs and recommend relevant SoftwareOne solutions
- Drive renewals, upsell, cross sell, and new opportunity identification within existing accounts
- Coordinate with internal teams to ensure timely and successful delivery of solutions
- Track, forecast, and manage account performance, KPIs, and financials using CRM tools
Requirements
- Experience selling both licensing and service solutions
- Bachelor’s degree or equivalent practical experience
- Experience in sales or account management, preferably in a technology or services environment
- Strong relationship building and customer focused mindset
- Ability to manage multiple priorities with attention to detail
- Commercial awareness with basic financial and forecasting understanding
- Comfortable using CRM and digital sales platforms
Full Job Posting
The Role
- As an Account Manager, you are responsible for managing and growing relationships with existing customers.
- You will own the customer experience, execute account strategies, and identify opportunities to expand solutions and services that deliver real business value.
What You’ll Be Doing
- Act as the primary point of contact for assigned customer accounts and build trusted relationships.
- Own the end‑to‑end customer experience, ensuring satisfaction and retention.
- Understand customer needs and recommend relevant SoftwareOne solutions.
- Drive renewals, upsell, cross‑sell, and new opportunity identification within existing accounts.
- Coordinate with internal teams to ensure timely and successful delivery of solutions.
- Track, forecast, and manage account performance, KPIs, and financials using CRM tools.
Job Requirements
- Experience selling both licensing and service solutions.
- Bachelor’s degree or equivalent practical experience.
- Experience in sales or account management, preferably in a technology or services environment.
- Strong relationship‑building and customer‑focused mindset.
- Ability to manage multiple priorities with attention to detail.
- Commercial awareness with basic financial and forecasting understanding.
- Comfortable using CRM and digital sales platforms.
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