Project Manager
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Key skills for this role
About the Role
Applus+ seeks a Project Manager to lead customer experience, compliance, inspection, and field operation projects in Riyadh. The role involves managing project lifecycles, stakeholder coordination, risk management, and team leadership.
Key Skills for This Role
Responsibilities
- Manage end to end project delivery, ensuring projects are completed on time, within scope, and within budget
- Develop comprehensive project plans, timelines, resource allocations, and governance frameworks
- Coordinate with clients, stakeholders, and internal teams to ensure alignment on project objectives
- Monitor project progress and performance through regular reporting and status updates
- Identify project risks, develop mitigation strategies, and proactively address issues
- Lead and manage project teams, ensuring effective communication and collaboration
Requirements
- Bachelor's degree in Business Administration, Project Management, Engineering, Public Administration, or related field
- Proven experience managing government, consulting, inspection, compliance, customer experience, or field operation projects
- Strong project planning, governance, reporting, client coordination, risk management, and team leadership skills
- Excellent stakeholder management and communication skills
- Ability to manage multiple projects and priorities
Full Job Posting
Position Overview
- We are seeking an experienced Project Manager to lead and oversee customer experience, compliance, inspection, and field operation projects.
Key Responsibilities
- Manage end to end project delivery, ensuring projects are completed on time, within scope, and within budget.
- Develop comprehensive project plans, timelines, resource allocations, and governance frameworks.
- Coordinate with clients, stakeholders, and internal teams to ensure alignment on project objectives and deliverables.
- Monitor project progress and performance through regular reporting and status updates.
- Identify project risks, develop mitigation strategies, and proactively address issues.
- Lead and manage project teams, ensuring effective communication, collaboration, and performance.
- Oversee field operations, inspections, assessments, or customer experience programs as required.
- Ensure compliance with project methodologies, quality standards, and contractual requirements.
- Prepare and present project reports, executive summaries, and performance dashboards.
- Support continuous improvement initiatives and recommend enhancements to project execution processes.
Requirements
- Bachelor's degree in Business Administration, Project Management, Engineering, Public Administration, or a related field.
- Proven experience managing government, consulting, inspection, compliance, customer experience, or field operation projects.
- Strong project planning, governance, reporting, client coordination, risk management, and team leadership skills.
- Previous experience managing customer experience measurement, mystery beneficiary, or mystery shopping programs is highly desirable.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple projects and priorities in a dynamic environment.
- Strong analytical and problem solving capabilities.
- Proficiency in project management tools and reporting platforms.
Preferred Qualifications
- Previous experience in customer experience, mystery shopping, insurance, compliance, auditing, or quality assurance projects.
- Professional certifications such as PMP, PRINCE2, Agile, or equivalent are advantageous.
- Fluency in Arabic and English is preferred.
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