Project Manager / Project Coordinator
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Key skills for this role
About the Role
Net2Source is looking for a Project Manager / Project Coordinator to work as a Partner Success, ensuring smooth project delivery and strong customer outcomes. You will monitor project progress, identify risks, and coordinate with internal and external teams.
Key Skills for This Role
Responsibilities
- Ensure partners deliver projects successfully and provide good value to customers
- Monitor project progress and coordinate with teams to keep implementations on track
- Identify risks early, solve issues quickly, and manage escalations when problems arise
- Make sure critical issues are handled urgently and communicated to the right people
- Work with training and enablement teams to check if partners are ready and properly aligned
- Help partners improve their skills through training, guidance, and shadowing opportunities
- Coordinate with Delivery, Support, Product, and Cloud teams to improve implementation support
- Track project results, common issues, and partner readiness metrics
- Help create standard processes, guides, and best practices for partner success
Requirements
- 2+ years of experience in delivery support, partner facing operations, customer success, project coordination, or related fields
- Strong organizational skills with attention to detail
- Excellent communication and stakeholder management skills
- Ability to work autonomously in cross functional environments
- Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk) preferred
- Exposure to partner ecosystem programs or delivery governance preferred
Full Job Posting
Role Overview
- We are looking for an Enthusiastic Project Manager / Project Coordinator for one of our clients in UAE.
- Who will work as a Partner Success working closely with internal departments and external partners to ensure smooth project delivery and strong customer outcomes.
- This role is also important in building and improving the overall partner success process.
Main Responsibilities
- Ensure partners deliver projects successfully and provide good value to customers.
- Monitor project progress and coordinate with teams to keep implementations on track.
- Identify risks early, solve issues quickly, and manage escalations when problems arise.
- Make sure critical issues are handled urgently and communicated to the right people.
- Work with training and enablement teams to check if partners are ready and properly aligned.
- Help partners improve their skills through training, guidance, and shadowing opportunities.
- Coordinate with Delivery, Support, Product, and Cloud teams to improve implementation support.
- Track project results, common issues, and partner readiness metrics.
- Help create standard processes, guides, and best practices for partner success.
Qualifications
- 2+ years of experience in delivery support, partner facing operations, customer success, project coordination, or related fields.
- Strong organizational skills with attention to detail.
- Excellent communication and stakeholder management skills.
- Ability to work autonomously in cross functional environments.
- Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk) preferred.
- Exposure to partner ecosystem programs or delivery governance preferred.
- Role specific language proficiency (see regional variants below).
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