Project Manager

About Supermicro:

Essential Duties and Responsibilities:

• Includes the following essential duties and responsibilities (other duties may also be assigned):
• Project Leadership: Lead and manage the full lifecycle of rack-level system deployment projects, ensuring timely and successful delivery. • Project Planning & SOW: Define project scopes, draft Statements of Work (SOW), and calculate necessary resources and timelines based on specific customer requirements. • Customer Communication: Serve as the primary point of contact, ensuring clear communication, professional expectation management, and structural alignment during the deployment process. • Field Engineering: In the absence of active deployment projects, perform on-site hardware troubleshooting, maintenance, and service desk ticket handling to minimize downtime. • Self-Readiness: Demonstrate proactive self-readiness by independently managing service workflows and responding to technical challenges in dynamic data center environments.

Qualifications:

• Professional Experience & Project Management: o 5+ years of experience in data center operations, IT service delivery, or technical project management. o Proven experience leading and managing rack-level system deployment projects. o Demonstrated success in drafting Statements of Work (SOWs), calculating project timelines, and coordinating resource requirements for complex, large-scale customer projects. • Technical Skills & Field Operations: o Hands-on experience with high-speed cabling and structured cabling systems. o Strong technical knowledge of server hardware, GPU systems, and data center networking. o Proficiency in hardware diagnostics (BIOS, UEFI Shell, PXE, DOS) and troubleshooting within Linux/Windows server environments. o Field Site Execution: Demonstrated expert-level capability in performing comprehensive on-site deployment tasks, including: o Rack movement observation and management: Ensuring safe and precise physical relocation of server racks within the data center floor. o Hardware remediation support: Proactive identification and resolution of hardware-level failures during deployment. o Unpacking systems and rack stacking: Executing physical installation, rack-mount operations, and server integration. o Power connection and configuration validation: Managing high-density power distribution connections and performing pre-deployment configuration validation to ensure system readiness. • Mobility: o Ability to travel frequently to different cities within the country of residence or to international locations within a 6-hour flight radius for deployment projects. • Communication & Professionalism: o Excellent written and verbal communication skills, with the ability to maintain professional boundaries and formal expectations. o Full professional proficiency in English. • Physical Requirements: o Ability to lift at least 50 lbs and stand for extended periods.