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Project Engineer – WMS Super User

CEVA Logistics
Dubai, UAE
Full Time
Mid
2 weeks ago
Warehouse Management SystemsSystem TestingEDITrainingProject SupportLogistics
Free

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Key skills for this role

Warehouse Management SystemsSystem TestingEDI
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About the Role

  • The Super User plays a critical role within the WMS Centre of Excellence (CoE), ensuring the successful delivery and support of WMS solutions across CEVA’s operational landscape.
  • This role is pivotal in enabling the CoE to provide cost effective, scalable, and high performing warehouse management systems that support both new business bids and ongoing frontline operations.
  • The Super User leads and contributes to project activities including solution testing, implementation, and post deployment support, ensuring alignment with business requirements.

Key Responsibilities

  • Provides functional/operational support and feedback on questions from the users regarding WMS.
  • Provides functional/operational feedback on assessments from customer engagement regarding WMS product description.
  • Provides on site presence for implementations of WMS products as appropriate, especially when sites implement the product for the first time.
  • Support projects and is capable to consult on set up of WMS (Clustering, putaway rules, pack configuration, routing, zoning, data loads).
  • Provides support in the cluster on Tests and UAT with product releases or patches. Is capable to conduct system testing, to professional quality standards, for WMS Products.
  • Maintain appropriate working relationships with all customers/key users within the cluster as part of the day to day execution of tasks.
  • Provide logistics and systems consultancy for operations teams in relation to appropriate system use and operational responsibility and capabilities.
  • Responds to unfamiliar, undefined, unexpected, or unstable situations and define corrective actions with WMS CoE.
  • Evaluates, follows up and coordinates possible change request or product enhancements within the cluster.
  • Provides training for engineers and Key users within the cluster.
  • Provides feedback in general to the WMS CoE on progress, best practices and daily business updates related to WMS products.

Preferred Qualifications

  • Bachelor's degree in Supply Chain, Engineering, or a related field.

Specialist Knowledge & Skills

  • Understands and able to explain EDI’s and meaning of it.
  • Proven competence of supporting and leading software testing processes.
  • Proven ability to communicate within own organization and with external customers.
  • Able to host and facilitate warehouse visits for potential new customers in external and able to explain WMS processes.

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