Program/Project Engineer - Super User Professional
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Key skills for this role
About the Role
CEVA Logistics is looking for a WMS Super User to join the WMS Centre of Excellence, supporting warehouse management system solutions across operations. The role involves testing, implementation, training, and post-deployment support.
Key Skills for This Role
Responsibilities
- Provide functional/operational support and feedback on questions from users regarding WMS
- Provide functional/operational feedback on assessments from customer engagement regarding WMS product description
- Provide on site presence for implementations of WMS products
- Support projects and consult on set up of WMS (clustering, putaway rules, pack configuration, routing, zoning, data loads)
- Provide support in the cluster on tests and UAT with product releases or patches
- Maintain appropriate working relationships with all customers/key users within the cluster
- Provide logistics and systems consultancy for operations teams
- Respond to unfamiliar, undefined, unexpected, or unstable situations and define corrective actions with WMS CoE
- Evaluate, follow up and coordinate possible change requests or product enhancements within the cluster
- Provide training for engineers and key users within the cluster
- Provide feedback to the WMS CoE on progress, best practices and daily business updates
Requirements
- Bachelor's degree in Supply Chain, Engineering, or a related field
- 1+ years of experience in warehouse operations and practical operational experience in logistics with WMS systems
- Comprehensive operational knowledge of WMS systems
- Understanding of EDI
- Proven competence in supporting and leading software testing processes
- Excellent communication and collaboration skills
- Ability to travel up to 15% of the time
Full Job Posting
Job Purpose
- The Super User plays a critical role within the WMS Centre of Excellence (CoE), ensuring successful delivery and support of WMS solutions across CEVA’s operational landscape.
- This role is pivotal in enabling the CoE to provide cost effective, scalable, and high performing warehouse management systems.
Responsibilities
- Provides functional/operational support and feedback on questions from the users regarding WMS.
- Provides functional/operational feedback on assessments from customer engagement regarding WMS product description.
- Provides on site presence for implementations of WMS products as appropriate.
- Support projects and is capable to consult on set up of WMS (Clustering, putaway rules, pack configuration, routing, zoning, data loads).
- Provides support in the cluster on Tests and UAT with product releases or patches.
- Maintain appropriate working relationships with all customers/key users within the cluster.
- Provide logistics and systems consultancy for operations teams.
- Responds to unfamiliar, undefined, unexpected, or unstable situations and define corrective actions with WMS CoE.
- Evaluates, follows up and coordinates possible change request or product enhancements within the cluster.
- Provides training for engineers and Key users within the cluster.
- Provides feedback in general to the WMS CoE on progress, best practices and daily business updates.
Education and Experience
- Bachelor's degree in Supply Chain, Engineering, or a related field.
- 1+ years of experience in warehouse operations and practical operational experience in logistics with WMS systems.
Specialist Knowledge & Skills
- Proven ability of comprehensive operational knowledge of WMS systems used within CEVA Logistics.
- Understands and able to explain EDI’s and meaning of it.
- Proven in depth business knowledge of the CEVA way of working.
- Proven competence of supporting and leading software testing processes.
- Proven ability to communicate within own organization and with external customers.
- Able to host and facilitate warehouse visits for potential new customers.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Ability to travel up to 15% of the time, both domestically and internationally.
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