Program Manager (PMO)
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Key skills for this role
About the Role
PayTech Group seeks a Program Manager to lead the Debit Diversification Program in Riyadh, KSA. This contract role involves managing telesales teams, tracking performance, and engaging with bank stakeholders.
Key Skills for This Role
Responsibilities
- Oversee the entire Debit Diversification Program, ensuring timely and successful delivery of all components
- Recruit, train, and manage a team of 4 6 telesales agents per bank across seven participating banks
- Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact
- Develop detailed reports and templates for program updates and stakeholder communication
- Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution
- Coordinate with Consulting & Analytics to schedule and conduct in person sales training sessions
- Organize sales competitions and incentive programs to motivate sales teams
- Oversee program budget, ensuring efficient allocation of resources and cost effectiveness
Requirements
- 7+ years of professional experience in program management, preferably in financial services
- Bachelor's degree in Finance, Business, Computer Science, Information Technology, or related field (Master's preferred)
- Previous experience within Banking, Digital Payment & Card solutions, or FinTech industry
- Fluency in Arabic and English
- Strong leadership skills with experience in team management and development
- Excellent analytical skills and experience in data driven decision making
- Proficiency in reporting tools and project management software
Full Job Posting
Purpose of the Project
- We are seeking a highly organized and strategic Program Manager to lead the Debit Diversification Program in Saudi Arabia.
- This role will sit within our Consulting & Analytics function and is designed to enhance credit and prepaid card penetration among existing Debit Cardholders.
Core Responsibilities and Accountabilities
- Oversee the entire Debit Diversification Program, ensuring timely and successful delivery of all components.
- Recruit, train, and manage a team of 4 6 telesales agents per bank across seven participating banks.
- Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact.
- Develop detailed reports and templates for program updates and stakeholder communication.
- Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution.
- Coordinate with Consulting & Analytics to schedule and conduct in person sales training sessions.
- Organize sales competitions and incentive programs to motivate sales teams.
- Oversee program budget, ensuring efficient allocation of resources and cost effectiveness.
Knowledge and Experience
- 7+ years of professional experience in program management, preferably within the financial services industry.
- Strong leadership skills with experience in team management and development.
- Excellent analytical skills and experience in data driven decision making.
- Proficiency in reporting tools and project management software.
- Fluency in Arabic and English.
- Strong skills in stakeholder management and engagement.
Mandatory Skills
- Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field (Master's preferred).
- Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
- Regional experience, including working in a fast paced matrix organisation.
- Excellent communication skills in English & Arabic (written, verbal, and presentation).
Preferred Skills
- The ability to analyse data, troubleshoot payment issues, optimize processes, and make data driven decisions.
- Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
- An understanding of regional regulations across financial services or payment networks.
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