greenhouse
Program Delivery Consultant
Salsify
Remote, USA
Full-time
Senior · 10+ years experience
Remote
USD 174250-205000 yearly / year
Discovered 2 weeks ago
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About the Opportunity
We’re seeking a senior leader to guide our largest customers in modernizing their commerce programs through strategic people, process, and technology recommendations. You will not be managing dozens of accounts; instead, you will work with a cross-functional team at Salsify to focus on a small set of Salsify’s most complex, global customers. You will act as a trusted advisor, helping these brands navigate massive digital business transformations. You are the bridge between Salsify’s product and services capabilities and the customer’s long-term business outcomes.
How You'll Make an Impact
Strategic Advisory: Partner with executive level stakeholders at global brand manufacturers, in collaboration with Salsify’s Sales, Customers Success, Services, Product and Enterprise Architect teams, to define their program and technology programs and roadmaps. Present, consult and sell through these visions in partnership with Sales
Program Orchestration: Help oversee the complex program roll-out to ensure KPIs are hit in partnership with Salsify’s Professional Services team.
Business Transformation: Identify organizational silos and process bottlenecks within the customer’s organization. You will consult on change management, helping brands transition from legacy solutions to modern tech stacks. These transformations often include taking over legacy PIMs or other systems that require awareness to navigate internal politics within a brand
Value Realization: Define and track KPIs to ensure the customer is seeing a tangible ROI from the Salsify platform
Product Advocacy: Work closely with Salsify’s Product and Engineering teams to advocate for the needs of our largest customers, in partnership with the Global Customer Success team, influencing the core product roadmap based on high-level enterprise requirements
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